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[Book] Filterworld: how algorithms flattened culture
From Putting People First

[Book] Filterworld: how algorithms flattened culture

From New Yorker staff writer Kyle Chayka comes a timely history and investigation of a world ruled by algorithms, which determine the shape of culture itself.

[Paper] Why people still fall for phishing emails
From Putting People First

[Paper] Why people still fall for phishing emails

This paper features an in-depth investigation on how people make email response decisions while reading their emails. The authors proposed five concrete enhancements...

[Book] The Experimentation Field Book
From Putting People First

[Book] The Experimentation Field Book

This book is a hands-on manual for crafting and conducting useful experiments in real-life settings. It guides readers from any background or discipline through...

Experimenting with GenAI in design research
From Putting People First

Experimenting with GenAI in design research

Cameron Hanson, Strategy Director at Smart Design, gave a presentation at the the Service Design Network (SDN) New York Chapter on practical ways to integrate...

What does it mean to trust a technology?
From Putting People First

What does it mean to trust a technology?

Trust depends on perceptions of whether sociotechnical systems are seen as beneficial and well-governed as well as whether they work as their designers expect.

Study on how young Europeans perceive their future
From Putting People First

Study on how young Europeans perceive their future

*The Movers of Tomorrow: How Young Adults in Europe Imagine and Shape the Future* - Study of young adults (aged 18 to 39) in Germany, Greece, Italy, Poland and...

From nudge to sludge: a book, and now an academy and an audit
From Putting People First

From nudge to sludge: a book, and now an academy and an audit

Sludge is friction through unnecessary red tape. Cass R. Sunstein wrote a book about it and the OECD is currently exploring the contribution that behavioural science...

[Book] Death Glitch
From Putting People First

[Book] Death Glitch

Technology scholar Tamara Kneese examines what happens to our digital belongings when we die, and argues that tech companies need to improve how they deal with...

Using psychology to bolster cybersecurity
From Putting People First

Using psychology to bolster cybersecurity

In an article for Communications of the ACM, David Geer explains how the U.S. Defense Department uses cyberpsychology to get into the minds of attackers to better...

Why do consumers purchase bottled water?
From Putting People First

Why do consumers purchase bottled water?

Fast Company published today an excerpt of the new book Unbottled by Daniel Jaffee in which he highlights the five factors why consumers purchase bottled water,...

Digital border governance: a human rights based approach
From Putting People First

Digital border governance: a human rights based approach

This collaborative study, conducted by the UN Human Rights Office and the University of Essex, analyses the human rights implications of specific border technologies...

[Report] How green is household behaviour?
From Putting People First

[Report] How green is household behaviour?

How Green is Household Behaviour? presents an overview of results from the 2022 OECD Survey on Environmental Policies and Individual Behaviour Change. The survey...

UX needs a sense of urgency about AI
From Putting People First

UX needs a sense of urgency about AI

"UX professionals must seize the AI career imperative or become irrelevant", writes Jakob Nielsen in his blog UX Tigers, particularly with current AI-driven tools...

[Book] Sustainable Innovation
From Putting People First

[Book] Sustainable Innovation

This book by Experientia president Michele Visciola puts forward a new paradigm to understand and implement Sustainable Innovation (SI). Innovation without sustainability...

[Book] Think Like a UX Researcher
From Putting People First

[Book] Think Like a UX Researcher

In this newly revised Second Edition, you'll find six new essays that look at how UX research methods have changed in the last few years, why remote methods should...

People are getting fed up with all the useless tech in their cars
From Putting People First

People are getting fed up with all the useless tech in their cars

For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward...

GPT detectors biased against non-native English writers
From Putting People First

GPT detectors biased against non-native English writers

If you're a non-native English writer, you should know GPT detectors are biased against you.

[Book] Thinking with Your Hands
From Putting People First

[Book] Thinking with Your Hands

In Thinking with Your Hands, esteemed cognitive psychologist Susan Goldin-Meadow argues that gesture is vital to how we think, learn, and communicate.

The future of urban AI
From Putting People First

The future of urban AI

10 conversations by Urban AI, a Paris based think tank, with worldwide experts to explore the future of urban artificial intelligence

[Book] Imagining AI
From Putting People First

[Book] Imagining AI

The book sheds new light on some of the most important themes in AI ethics, from the differences between Chinese and American visions of AI, to digital neo-colonialism...
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