Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
The Scottish Approach to Service Design (SAtSD)
The vision for the Scottish Approach to Service Design is that the people of Scotland are supported and empowered to actively participate in the definition, design...
From Putting People First
[Book] How design makes the world
From the airplane armrest to the Facebook “like” button, and everything in between, Berkun shows how design helps or hinders everyone, and offers a new way to think...
From Putting People First
Berlin exhibition features Experientia work
The exhibition, curated by ANCB The Aedes Metropolitan Laboratory, presents exemplary built projects and outstanding conceptual models by architects and planners...
From Putting People First
Videos online of the SDGC conference 2020
All videos of the Service Design Global Conference of October 2020 [#SDGC20] are now available for free on youtube. Here the links to the keynotes and the talks...
From Putting People First
[Book] Design of Supporting Systems for Life in Outer Space
Annalisa Dominoni presents a new discipline that will have an increasingly strong impact on behavior and performance of astronauts.
From Putting People First
The Financial Times’ Gillian Tett on remote user research
From City of London traders to Indian rickshaw drivers, everyone uses a more intimate style of conversation on video calls.
From Putting People First
Social science perspectives on artificial intelligence. A special issue.
This special issue collects six articles tackling artificial intelligence (AI) from a social science perspective.
From Putting People First
[Book] Creating a Culture of Innovation
Innovation can only occur in the right environment. While organizations can attempt to hire for innovation, there is little that can blossom in a restrictive and...
From Putting People First
VA creates US Government’s first-ever employee experience journey map
The employee experience (EX) journey map of the US Government’s Department of Veteran Affairs (VA) identifies the moments that matter during a VA employee’s career...
From Putting People First
Human-Centered Design Playbook by Australia’s Victoria State Government
This guide brings together key ideas showing how we can integrate human-centred design into our work in government and build the capability of public servants.
From Putting People First
Experientia speaks at EFUS webinar on insecurity at night
On 24 November Elena Guidorzi, research unit coordinator of Experientia will speak at the EFUS web conference entitled "Reducing and preventing the feeling of insecurity...
From Putting People First
Google Health’s human-centred observational study on AI’s real-world problems
The gulf between the technical brilliance claimed for Google’s deep learning model and its real-world application points to a common problem that has hindered the...
From Putting People First
Videos online of the anthropology and technology conference
Videos are now available of last month's Anthropology and Technology conference, dedicated to socially-responsible AI.
From Putting People First
[Book] Privacy is Power
The first book to call for the end of the data economy. Carissa Veliz exposes how our personal data is giving too much to big tech and governments, why that matters...
From Putting People First
Experientia speaks at Turin’s Technology Biennial
Experientia's Jan-Christoph Zoels and Mark Vanderbeeken will be part of discussion panels at the upcoming Biennial of Technology in Turin, Italy.
From Putting People First
New course by Experientia Academy
7 day online interactive course with vertical, thematic focus on tools and methods of behavioral design for cultural change to tackle societal challenges
From Putting People First
Remote events (like this one) are terrible. How to fix them and why.
In this talk, Andre Jay Meissner and Fredrik Matheson talk about what we’ve lost, why existing tech and formats are a poor replacement, and what we can do to change...
From Putting People First
The Big Home Reboot: IKEA’s Life at Home Report 2020
IKEA just launched its seventh Life at Home Report, exploring how people have grown closer to their homes in this extraordinary year
From Putting People First
The value of ethnographic research and contextual inquiry
In this article, Lylo Trotta explain the value that both contextual inquiry and ethnographic research provide and discuss why these practices are a crucial, even...
From Putting People First