Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Imaging the world after coronavirus, part 2
Here are some more features and articles on what my lie ahead.
From Putting People First
AnswerLab’s Guide to Remote Research
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research...
From Putting People First
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It’s a fuzzy concept that subjectivizes, flattens and commoditizes the work to...
From Putting People First
Immaginare il mondo dopo il coronavirus
L'idea di un "ritorno alla normalità" non sembra più sostenibile. Ci sarà una nuova normalità che per tanti versi è molto diversa dalla vecchia normalità. E le...
From Putting People First
Imagining the world after coronavirus
The idea of a "return to normal" seems no longer tenable. There will be a new normal that is in many ways very different from the old normal. And choices we make...
From Putting People First
Doing fieldwork in a pandemic
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to...
From Putting People First
Mass panic unlikely during pandemics
Two articles, one by Matt Simon in Wired and another by Benedict Carey in the New York Times, summarize scientific research that illustrates why mass panic is unlikely...
From Putting People First
Torino, how are you?
How are we doing in this emergency? Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will...
From Putting People First
Torino, come stai?
Come stiamo in questa emergenza? Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos’è cambiato nelle nostre abitudini e quali sono le nostre...
From Putting People First
[Book] The Psychology of Pandemics
This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological...
From Putting People First
Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for Knowledge@Wharton by Mark Leiter.
From Putting People First
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data...
From Putting People First
Five short papers on online privacy by Carissa Véliz
Carissa Véliz is a philosopher and ethicist who works on digital ethics, practical ethics more generally, political philosophy, and public policy
From Putting People First
The ethics of nudging
No “knockdown” objection has appeared to date that should make us reject the nudge approach overall. At the same time, serious ethical concerns have emerged that...
From Putting People First
Special issue on digital ethnography
This special issue of the Journal of Digital Social Research collects the confessions of five digital ethnographers laying bare their methodological failures, disciplinary...
From Putting People First
[Book] The Power of Not Thinking
The Power of Not Thinking: How Our Bodies Learn and Why We Should Trust Themby Simon Roberts535 publishersApril 2020, 336 pages Have you ever held out your hand...
From Putting People First
Video interviews on the history of design between the Dotcom Crash and the rise of machine intelligence
Transformations in design practice between the Dotcom Crash and the rise of machine intelligence
From Putting People First
Why facts don’t change our minds
Humans’ biggest advantage over other species is our ability to coöperate.
From Putting People First
Post-it note city
A visit to the smart-city-in-progress at Sidewalk Toronto prompts questions about what it means to “participate” in civic design.
From Putting People First