Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Google’s Director of User Experience on the power of ethnography in an era of Big Data
Elizabeth Churchill, Google’s Director of User Experience argues that there has never been a better time for an ethnographic embrace and a reconfiguration of what...
From Putting People First
Save the date: half-day event on service design innovation in Turin
SAVE THE DATE From the 10th to 16th October, the City of Turin will host Torino Design of the City. This week of events, meetings, workshops, exhibitions and guided...
From Putting People First
[Book] Everyday Schooling in the Digital Age
Everyday Schooling in the Digital Age: High School, High Tech? By Neil Selwyn, Selena Nemorin, Scott Bulfin, Nicola F. Johnson Routledge 2018 – 224 pages [Amazon...
From Putting People First
[Book] Think like an anthropologist
Think Like An Anthropologist by Matthew Engelke Pelican, August 2017, 339 pages [Start reading – Amazon link] How does anthropology help us understand who we are...
From Putting People First
Self-driving cars need human intuition
“If self-driving cars are going to achieve their promise as a revolution in urban transportation—delivering reduced emissions, better mobility, and safer streets...
From Putting People First
Design Thinking is bullshit
Here is Pentagram partner and designer Natasha Jen‘s definition of design thinking: Design thinking packages a designer’s way of working for a non-designer audience...
From Putting People First
Design Thinking needs to think bigger
We live in a massively complex, intricately interconnected global system. And it’s increasingly impossible to be designers (or human beings) without taking into...
From Putting People First
Should we delight the customer?
Growing the service design industry requires more than simply educating the next generation of service designers. Business students can also benefit from learning...
From Putting People First
ServDes 2018, the Conference on Service Design and Service Innovation
ServDes, the Conference on Service Design and Service Innovation, is the premier international research conference exploring service design and service innovation...
From Putting People First
The human side of autonomous cars — with Nissan Research’s Melissa Cefkin
Reposted from Medium Beyond the engineering challenge of creating cars that drive themselves lies the social challenge. Before autonomous cars are ready to navigate...
From Putting People First
“Where the social sciences and business come together” – Alexandra Mack on ethnography
In this episode of the Change Management Review Podcast, Theresa Moulton interviews Alexandra Mack. Alexandra is a senior fellow at Pitney Bowes, the e-commerce...
From Putting People First
Data ethnographer: the most crucial design job of the future
Data inside of algorithms is incredibly symbiotic with the algorithm itself. In product design, the data fed to algorithms determines the characteristics of a product...
From Putting People First
Australian Government Digital Transformation Agency says no to surveys and focus groups
Leisa Reichelt, the Agency’s Service Design Lead, gives the four reasons, here summarised but we recommend you to read the entire post: You can’t get authentic,...
From Putting People First
Nesta as an innovation move for Turin, Italy
A few months back we wrote about the ongoing negotiations between Nesta, the UK’s innovation foundation, and the [Italian Foundation] Compagnia di San Paolo toNesta...
From Putting People First
To improve people’s health, listen to social scientists
With an ageing population, a rise in long-term conditions, growing health inequalities and a lack of political will to ensure that funding is increased in lineTo...
From Putting People First
Developing a mobile chatbot for a Pittsburgh museum
The people at Studio, the design, development and workflow laboratory at Carnegie Museums of Pittsburgh, are working on the design and the development of a “new...
From Putting People First
First issue of Behavioural Public Policy now available for free online
Behavioural Public Policy is an interdisciplinary and international peer-reviewed journal devoted to behavioural research and its relevance to public policy. The...
From Putting People First
Putting human thought behind chatbots
Business anthropologist Martha Bird’s specialty is designing technologies that work for people, creating conversational user interfaces and chatbots that can serve...
From Putting People First
IoT seeks to remake the fundamentals of our everyday lives
Murray Goulden writes in The Conversation that smart homes, wearables and the Internet of Things are indicative of the development of an entire class of technologies...
From Putting People First