Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Dutch Media Authority: “Government should force Big Tech to do news”
Research by the Dutch Media Authority shows that 78% of Dutch youth get their news mainly from social media, in particular Instagram, TikTok and YouTube, reports...
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[Book] Code Dependent
"A riveting story of what it means to be human in a world changed by artificial intelligence, revealing the perils and inequities of our growing reliance on automated...
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Refreshed Experientia presentation
We just shortened and refreshed our company presentation.
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The ethnography of organizational change
Yale School of Management (SOM) organizational ethnographer Julia DiBenigno spends years meticulously observing and interviewing people at work. By taking seriously...
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[Book] Love and technology
Love and Technology: An Ethnography of Dating App Users in Berlin by Fabian BroekerRoutledgeDecember 2023, 192 pages Love and Technology: An Ethnography of Dating...
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How human centred design can boost resilience to climate change
Building resilience to events that are said to be once-in-a-lifetime and easy for local communities to overlook is now an urgent priority. Human-centred design...
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Two reports on the current state of user research
Maze and User Interviews, both USA-based entities providing user research platforms and user panels, published reports in the last months on the current state of...
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July/August 2024 edition of Interactions magazine is out
The latest issue of Interactions magazine, published by ACM, contains five feature stories, four of which are about AI and interaction design.
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The primacy of the personal
A new report from the Weber Shandwick Collective suggests a “me over we” mentality is driving more buying decisions, explains the publisher of Fast Company, Stephanie...
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[Book] Guardrails
When we make decisions, our thinking is informed by societal norms, “guardrails” that guide our decisions, like the laws and rules that govern us. But what are...
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Applying AI in UX research
Practitioners praise some efficiency gains in process tasks, but are skeptical about the real value in analysis and insight gathering, despite the many marketing...
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[Book] Avoiding the news
Drawing on interviews in Spain, the United Kingdom, and the United States as well as extensive survey data, the book explains why and how so many people consume...
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Human-centered design to go beyond the mere “what customers want”
In a context of economic and geopolitical flux and volatility, a more in-depth human-centered design approach is now more necessary than ever, as it helps forward...
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[Book] Filterworld: how algorithms flattened culture
From New Yorker staff writer Kyle Chayka comes a timely history and investigation of a world ruled by algorithms, which determine the shape of culture itself.
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[Paper] Why people still fall for phishing emails
This paper features an in-depth investigation on how people make email response decisions while reading their emails. The authors proposed five concrete enhancements...
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[Book] The Experimentation Field Book
This book is a hands-on manual for crafting and conducting useful experiments in real-life settings. It guides readers from any background or discipline through...
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Experimenting with GenAI in design research
Cameron Hanson, Strategy Director at Smart Design, gave a presentation at the the Service Design Network (SDN) New York Chapter on practical ways to integrate...
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What does it mean to trust a technology?
Trust depends on perceptions of whether sociotechnical systems are seen as beneficial and well-governed as well as whether they work as their designers expect.
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Study on how young Europeans perceive their future
*The Movers of Tomorrow: How Young Adults in Europe Imagine and Shape the Future* - Study of young adults (aged 18 to 39) in Germany, Greece, Italy, Poland and...
From Putting People First