By Starr R. Hiltz, Murray Turoff
Communications of the ACM,
July 1985,
Vol. 28 No. 7, Pages 680-689
10.1145/3894.3895
Comments
Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features.
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