Diane Crawford
Page 5
Robert Fox
Pages 9-10
Pages 11-14
In order to protect homegrown secrets from foreign competitors, the U.S. Congress concocted the EEA, a cause of broad concern on the domestic front.
Andrew Grosso
Pages 15-18
Is software a product or a medium?
Phillip G. Armour
Pages 19-22
Daniel Berleant
Pages 24-25
Our vocabulary of Internet-related words has become socially popular and, of course, an essential tool of trade in the hands of marketing initiatives. I recall in the early 1990s when words like "agent" and "multimedia" were …
Doug Riecken
Pages 26-28
The banking industry has sure benefited from new technologies, but how can we ensure customer satisfaction?
Nigel Wells, Jeff Wolfers
Pages 30-34
Richard Riecken
Page 32
When designing Web personalization products, make sure you address all your users.
Udi Manber, Ash Patel, John Robison
Pages 35-39
What does personalization mean to AT&T and what are the important business propositions to provide personalized services to its customers? Guest Editor
Doug Riecken recently interviewed Kathleen Earley, Vice President of AT&T …
Doug Riecken
Pages 41-42
The key to successful design is grounding the choice of features and tools upon value to the end user.
Joseph Kramer, Sunil Noronha, John Vergo
Pages 44-48
Creating tools that enable rather than restrict add value to the product and loyalty from the customer.
John Karat, Clare-Marie Karat, Jacob Ukelson
Pages 49-51
E-business intelligence is a complex, yet vital, element to building a strong customer base.
Edith Schonberg, Thomas Cofino, Robert Hoch, Mark Podlaseck, Susan L. Spraragen
Pages 53-57
Recommendation systems help users find the correct words for a successful search.
Nicolas J. Belkin
Pages 58-61
For the creative person, the ability to determine how the creative process evolves is of critical importance.
Linda Candy, Ernest Edmonds
Pages 63-65
To build a machine that truly learns by itself will require a commonsense knowledge representing the kinds of things even a small child already knows.
Marvin Minsky
Pages 66-73
Tracing the road from data to phenomena—using a supermarket environ as the backdrop—illustrates the essence of data mining with commonsense knowledge.
John McCarthy
Pages 75-79
Issues of representation pose many questions—and challenges—that must be solved before implementation.
Edwin P. D. Pednault
Pages 80-83
Does personalization jeopardize our privacy? If so, what should the law do about it?
Eugene Volokh
Pages 84-88
"If we perceive our role aright, we then see more clearly the proper criterion for success: a toolmaker succeeds as, and only as, the users of his tool succeed with his aid. However shining the blade, however perfect the heft …
Doug Riecken
Pages 89-91
The Stagecast Creator can make a programmer out of every user.
David Canfield Smith
Pages 92-95
A software-based middleman transforms data between client and server for faster delivery and discovery.
Paul Maglio, Rob Barrett
Pages 96-101
Recognizing patterns of behavior helps systems predict your next move.
Haym Hirsh, Chumki Basu, Brian D. Davison
Pages 102-106
Mixing the collaborative recommendation approach with content-based filtering seems to bring out the best in both methods.
Barry Smyth, Paul Cotter
Pages 107-111
A new software system allows Web searchers to connect with others who have been there, done that.
Paul B. Kantor, Endre Boros, Benjamin Melamed, Vladimir Meñkov, Bracha Shapira, David J. Neu
Pages 112-115
Technologies that successfully recognize and react to spoken or typed words are key to true personalization. Front- and back-end systems must respond in accord, and one solution may be found somewhere in the middle(ware).
Wlodek Zadrozny, M. Budzikowska, J. Chai, N. Kambhatla, S. Levesque, N. Nicolov
Pages 116-120
On the Internet, we have experienced massive growth in systems that can personalize content delivered to individual users. The science behind personalization has undergone tremendous changes in recent years, yet the basic goal …
Maurice D. Mulvenna, Sarabjot S. Anand, Alex G. BÜchner
Pages 122-125
Making a site better fit its users.
Myra Spiliopoulou
Pages 127-134
Establishing an architecture for providing automatically generated, machine processable, dynamic user profiles to Web servers while conforming to users' privacy preferences.
Ibrahim Cingil, Asuman Dogac, Ayca Azgin
Pages 136-141
Web usage mining can help improve the scalability, accuracy, and flexibility of recommender systems.
Bamshad Mobasher, Robert Cooley, Jaideep Srivastava
Pages 142-151
Examining the potential use of automated adaptation to improve Web sites for visitors.
Mike Perkowitz, Oren Etzioni
Pages 152-158
Barbara Simons
Page 168
