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Information quality benchmarks: product and service performance

By Beverly K. Kahn, Diane M. Strong, Richard Y. Wang
Communications of the ACM, April 2002, Vol. 45 No. 4, Pages 184-192
10.1145/505248.506007
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Information quality (IQ) is an inexact science in terms of assessment and benchmarks. Although various aspects of quality and information have been investigated [1, 4, 6, 7, 9, 12], there is still a critical need for a methodology that assesses how well organizations develop information products and deliver information services to consumers. Benchmarks developed from such a methodology can help compare information quality across organizations, and provide a baseline for assessing IQ improvements.

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