Communications of the ACM
DEPARTMENT: Editorial pointers
DEPARTMENT: News track
DEPARTMENT: Forum
COLUMN: Security watch
COLUMN: Legally speaking
COLUMN: Viewpoint
SPECIAL ISSUE: E-services
COLUMN: Technical opinion
COLUMN: Inside risks
Editorial Pointers
DEPARTMENT: News track
News Track
DEPARTMENT: Forum
Forum
COLUMN: Security watch
Analyzing Security Costs
Quantification tools, if applied prudently, can assist in the anticipation, budgeting, and control of direct and indirect computer security costs.COLUMN: Legally speaking
Trade Secrets vs. Free Speech
How to balance the benefits of free speech and the need for secrecy.COLUMN: Viewpoint
The Mccarthy Protocols
Maximizing developers' contributions while minimizing social discomfort, they guide personal interaction and focus the development agenda.SPECIAL ISSUE: E-services
Introduction
As I sit here considering how to introduce this special section on e-services, I'm reminded of a superb experience I recently had filing my U.S. federal income tax return. In lieu of a $400 fee for paying someone to prepare my …Fulfilling the Web Services Promise
The creation and support of standards for Web services is a critical component to their effective functionality and ultimate success.What Are Web Services?
A Web service, as defined by the W3C Web Services Architecture Working Group, is "a software application identified by a URI, whose interfaces and bindings are capable of being defined, described, and discovered as XML artifacts …E-Service: a New Paradigm For Business in the Electronic Environment
Firms must take full advantage of Net-based e-service opportunities, particularly in the transition of products to services, to garner long-term customer relationships and loyalty.Marketing Challenges of E-Services
Technological innovations---such as the telephone, television, and the Internet---enable new capabilities that may create long-lasting changes in organizational structure, conduct, and performance. E-commerce currently accounts …E-Services at Fedex
Providing customer services online brought a new dimension to corporate functionalities at Federal Express.Data Completeness: a Key to Effective Net-Based Customer Service Systems
To gain and maintain customer loyalty, a firm must learn how to best translate and mine the data they have on those customers.Marketing + Mis = E-Service
Traditional service marketers moving to e-services find fewer obstacles and more revenue opportunities in the process.Technology Enablers to Recover from Failures in E-Services
Although the goal of e-providers should be to provide quality service to all customers at all times, occasional failure is inevitable. Whether the failure is inherent in the content of the e-service (for example, a service that …The Web Services Debate: J2ee vs. .net
As the articles in this section attest, the future of Web services is as certain as it is unclear. That is, the Web services arena is most certainly the next technological wave; what is not so clear is what direction (of many) …The Web Services Debate: .net vs. J2ee
Networks New Economical Virtual Private
The idea is to reduce costs without undermining quality of service.Taxonomy of Security Considerations and Software Quality
Addressing security threats and risks through software quality design factors.Asynchronous Health Care Communication
Patients' desire for online communication with their health care providers is likely to change the course of both telemedicine and e-health technologies.Facilitating Tacit Knowledge Exchange
Sharings insights from a humanistic and entertainment approach to improving organizational efficiency.Rethinking the Digital Divide
African-American students are all too aware that the digital divide is not merely about Internet access. Rather, it involves access to the social networks that ease the path to success in high-tech careers.Trust in the Preservation of Digital Information
An institutional guarantee can help address the major hurdle of digital preservation---winning people's trust.COLUMN: Technical opinion
Toward Public-Key Infrastructure Interoperability
Lessons from an information security standard accreditation scheme.COLUMN: Inside risks
