Communications of the ACM
DEPARTMENT: Editorial pointers
DEPARTMENT: News track
DEPARTMENT: Forum
DEPARTMENT: ACM election results
COLUMN: The profession of IT
COLUMN: Technology strategy and management
DEPARTMENT: Hot links
COLUMN: Viewpoint
SPECIAL ISSUE: Services science
COLUMN: Technical opinion
COLUMN: Inside risks
Editorial Pointers
DEPARTMENT: News track
News Track
DEPARTMENT: Forum
Forum
DEPARTMENT: ACM election results
ACM's 2006 General Elections
COLUMN: The profession of IT
Infoglut
Overload of cheap information threatens our ability to function in networks; value-recognizing architectures promise significant help.COLUMN: Technology strategy and management
What Road Ahead For Microsoft and Windows?
Untangling the snarled history of the frequently delayed Windows operating system.DEPARTMENT: Hot links
Top 10 Downloads from ACM's Digital Library
COLUMN: Viewpoint
Principles of Problem Solving
Changed paradigms of human thought are needed to adapt modes of computer problem solving and truth to evolving computational technology.SPECIAL ISSUE: Services science
Introduction
This special section on services science is intended to broaden and challenge traditional thinking about services and service innovation. To the majority of computer scientists, whether in academia or industry, the term "services" …A Research Manifesto For Services Science
The services sector has grown over the last 50 years to dominate economic activity in most advanced industrial economies, yet scientific understanding of modern services is rudimentary. Here, we argue for a services science discipline …-Understanding Service Sector Innovation
The future of the service economy depends on worldwide appreciation, dedication, and encouragement of innovation as a key component.The Algorithmic Revolution?The Fourth Service Transformation
What Academic Research Tells Us About Service
A computing-driven revolution is under way in the global economy guided by the principle that every business must become a service business in order to survive.Semantics to Energize the Full Services Spectrum
Using an ontological approach to better exploit services at the technical and business levels.Resource Planning For Business Services
Over the past several decades mathematical models of supply chains have been developed and used for resource planning. Significant gains in supply chain efficiency have been attributed to the use of such models, together with …Enterprise Transformation
Fundamental enterprise changes begin by looking at the challenges from technical, behavioral, and social perspectives.The Evolution and Discovery of Services Science in Business Schools
The pioneering efforts of Arizona State University illustrate what can be accomplished when universities worldwide address the need to create comprehensive interdisciplinary curricula for services science.Germany: Service Engineering
Germany: Computer-Aided Market Engineering
Service Systems, Service Scientists, SSME, and Innovation
Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems. The four examples here document some of the early efforts to establish …The Clarion Call For Modern Services: China, Japan, Europe, and the U.S.
Managerial IT Unconsciousness
A poorly designed, carelessly implemented, irresponsibly managed system can lead to company failure, along with IT failure.Trust Beyond Security: An Expanded Trust Model
Developing an improved trust model and related metrics for distributed computer-based systems that will be useful immediately and resilient to changing technology.Trust in Videoconferencing
People associate poor eye contact with deception. This perception may have hurt large-scale adoption of videoconferencing technology.Assisting Novice Analysts in Developing Quality Conceptual Models with -ML
Knowing the kinds of modeling errors they are most likely to produce helps prepare novice analysts for developing quality conceptual models.COLUMN: Technical opinion
Toy Projects Considered Harmful
It is valuable to improve upon the sample code we provide to students. But the deeper challenge is to create a context in which student programming matters.COLUMN: Inside risks
