Blogroll | Communications of the ACM

From Putting People First

How Eataly has redefined the third place to create a new customer experience

This short reflection on Eataly by Sergio Gutierrez, Ankur Johar, Christian Lillo, Anjali Singh and and Sofia Sourtzis positions it as a “third place”. Ray Oldenburg... Experientia
From Putting People First | January 11, 2016 at 05:55 AM

From Putting People First

Why we need better UI in patient-used medical devices

With patients increasingly treating themselves at home, often using specialist equipment, the chance of use errors increases, and the ensuing results can be deadly... Experientia
From Putting People First | January 9, 2016 at 02:50 AM

From Putting People First

The power of the nudge to change our energy future

Sebastian Berger, Assistant Professor of Organization at the University of Bern, writes in the Scientific American how the default option, a simple change based... Experientia
From Putting People First | January 6, 2016 at 10:35 AM

From Putting People First

[Book] Service Design for Business

Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, Lavrans Løvlie, Melvin Brand Flu Wiley Publishers December 2015... Experientia
From Putting People First | January 6, 2016 at 05:20 AM

From Putting People First

Consumers are bored with today’s tech and nervous about tomorrow’s

Accenture just launched (press release) the results of its Igniting Growth in Consumer Technology survey where it polled 28,000 consumers in 28 countries on their... Experientia
From Putting People First | January 5, 2016 at 03:29 AM

From Putting People First

[Reports] Shaping the Library to the Life of the User

Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging by Merrilee Proffitt, James Michalko and Melissa Renspie OCLC Online Computer... Experientia
From Putting People First | January 4, 2016 at 07:16 AM

From Putting People First

How focus on UX helped gov.uk win design of the year

The goal of self-service sites is to help users find answers themselves, forestalling the need to contact a real person. When such a site is done right, it leads... Experientia
From Putting People First | January 4, 2016 at 06:18 AM

From Putting People First

[Book] Holistic Retail Design

Holistic Retail Design – Reshaping Shopping for the Digital Era By Prof. Philipp Teufel and Prof. Rainer Zimmermann (Peter Behrens School of Arts, University of... Experientia
From Putting People First | January 3, 2016 at 07:21 AM

From Putting People First

Uday Dandavate: “stupidity wrapped in ignorance” underlies Facebook’s Free Basics program

Uday Dandavate, co-founder and CEO of design research company SonicRim, is appalled about Facebook pushing its Free Basics program in India, which he think is driven... Experientia
From Putting People First | January 1, 2016 at 09:59 AM

From Putting People First

For when things get personal…

The post For when things get personal… appeared first on Putting people first. Experientia
From Putting People First | January 1, 2016 at 06:44 AM

From Putting People First

[Report] Easier Said Than Done

Easier Said Than Done: Why we struggle with healthy behaviours and what to do about it By Nathalie Spencer RSA, December 2015 Many of us know what we should be[Report]... Experientia
From Putting People First | December 31, 2015 at 06:20 AM

From Putting People First

[Book] The People’s Platform

The People’s Platform: Taking Back Power and Culture in the Digital Age By Astra Taylor Picador, 288 pages April 2015 The Internet has been hailed as an unprecedented... Experientia
From Putting People First | December 31, 2015 at 06:04 AM

From Putting People First

The technophiles unhappy about the tech revolution

Joel Achenbach reports in the Washington Post on how digital dissenters say human needs are getting lost in the digital revolution and start to fight the tech establishment... Experientia
From Putting People First | December 31, 2015 at 06:00 AM

From Putting People First

Ethno-writing about digital infrastructure

Data & Society is a NYC-based research institute focused on the social and cultural issues arising from data-centric technological development. The institute that... Experientia
From Putting People First | December 31, 2015 at 05:56 AM

From Putting People First

‘Nudging’ behaviours in healthcare: insights from behavioural economics

‘Nudging’ behaviours in healthcare: insights from behavioural economics Benjamin G. Voyer, London School of Economics Article (Accepted version) (2015) British‘Nudging... Experientia
From Putting People First | December 16, 2015 at 07:34 AM

From Putting People First

‘Nudging’ behaviours in healthcare: insights from behavioural economics

‘Nudging’ behaviours in healthcare: insights from behavioural economics Benjamin G. Voyer, London School of Economics Article (Accepted version) (2015) British‘Nudging... Experientia
From Putting People First | December 16, 2015 at 07:34 AM

From Putting People First

Designing for behavioural change in the healthcare industry

By taking into account psychological drivers, the health-care industry can create products and services that will help individuals improve the way they manage their... Experientia
From Putting People First | December 16, 2015 at 07:18 AM

From Putting People First

Designing for behavioural change in the healthcare industry

By taking into account psychological drivers, the health-care industry can create products and services that will help individuals improve the way they manage their... Experientia
From Putting People First | December 16, 2015 at 07:18 AM

From Putting People First

Sharing City Seoul through the eyes of an urban sociologist

For several years, Shareable has followed, and reported on, Sharing City Seoul, a pioneering project, created by the Seoul Metropolitan Government. With its government... Experientia
From Putting People First | December 10, 2015 at 05:57 AM

From Putting People First

Sharing City Seoul through the eyes of an urban sociologist

For several years, Shareable has followed, and reported on, Sharing City Seoul, a pioneering project, created by the Seoul Metropolitan Government. With its government... Experientia
From Putting People First | December 10, 2015 at 05:57 AM