Blogroll | Communications of the ACM

From Putting People First

Wells Fargo bank uses ethnographic research to design a better customer experience

During a Speaker Spotlight Q&A at Forrester’s CXNYC 2015 conference for customer experience professionals, Mark McCormick, Wells Fargo’s Head of Wholesale UserWells... Experientia
From Putting People First | July 2, 2015 at 06:09 AM

From Putting People First

Interview with HTC’s head designer on experience design

Drew Bamford is the person responsible for making the ITC’s experience design – how the company’s devices feel and work like ‘HTC phones’ rather than just another... Experientia
From Putting People First | July 2, 2015 at 03:12 AM

From Putting People First

[Book] Drawing Energy

Drawing Energy: Exploring perceptions of the invisible Authors: Flora Bowden, Dan Lockton, Rama Gheerawo and Clare Brass. Editor: Rama Gheerawo. Royal College of... Experientia
From Putting People First | July 1, 2015 at 03:08 AM

From Putting People First

Designing for behavior as the critical path for patient engagement

Forget about features, design behaviors. Tying strategic behavior design to engagement outcomes will lead to more pratical and digitally relevant solutions, writes... Experientia
From Putting People First | June 27, 2015 at 04:22 AM

From Putting People First

[Book] Misbehaving: The Making of Behavioral Economics

Misbehaving: The Making of Behavioral Economics by Richard H. Thaler W. W. Norton & Company May 2015, 432 pages Richard H. Thaler has spent his career studying[Book]... Experientia
From Putting People First | June 22, 2015 at 01:40 PM

From Putting People First

The opportunities for wearables in the healthcare space

Daniel Gomez Seidel and Masuma Henry of Artefact have posted a nice write-up on recent developments and opportunities for wearables in the healthcare space. The... Experientia
From Putting People First | June 19, 2015 at 06:49 AM

From Putting People First

Nesta report and case studies on people-centred smart cities

For smart cities to reach their full potential, they need to focus on the citizens living in them, not just technology, write researchers Tom Saunders and Peter... Experientia
From Putting People First | June 19, 2015 at 04:18 AM

From Putting People First

[Book] Designing Connected Products

Designing Connected Products: UX for the Consumer Internet of Things By Claire Rowland, Elizabeth Goodman, Martin Charlier, Ann Light, Alfred Lui O’Reilly Media... Experientia
From Putting People First | June 13, 2015 at 05:01 AM

From Putting People First

Examining the proliferation of magical narratives in technology

There has been a lot of talk about magic lately in critical, cultural and technological spaces; what it does, who it is for, and who are the ones to control orExamining... Experientia
From Putting People First | June 13, 2015 at 04:35 AM

From Putting People First

Alice Rawsthorn on the pros and cons of new digital interface design

Alice Rawsthorn asks why the aesthetics of something so pervasive [as digital user interfaces], the design of which is deeply sophisticated in other respects, are... Experientia
From Putting People First | June 9, 2015 at 02:11 AM

From Putting People First

Europe’s White Working Class Communities: A Report on Six EU Cities

Europe’s White Working Class Communities, a research series published by the Open Society Foundations, documents the experiences of “white” communities in six cities... Experientia
From Putting People First | June 6, 2015 at 11:23 AM

From Putting People First

The user experience of binge watching (and other behavioral shifts in the multiscreen home)

Today, consumers are prepared to spend significant amounts of time binge watching because they can determine their own viewing schedules, allowing them to watch... Experientia
From Putting People First | June 2, 2015 at 04:36 AM

From Putting People First

Exploring the ‘next nature’ that people and technology are creating

The Next Nature website sets out to radically shift our notion of nature: Our image of nature as static, balanced and harmonic is naive and up for reconsideration... Experientia
From Putting People First | June 1, 2015 at 05:01 AM

From Putting People First

The driverless car push ignores challenges of people and context

Autonomous or driverless cars are based on a technology push strategy. Beyond statements like “freeing up time”, “reducing accidents” and some simple scenariosThe... Experientia
From Putting People First | May 28, 2015 at 02:01 AM

From Putting People First

A Bauhaus-inspired, human-centered internet of things

In a short opinion piece in The Guardian, Jenny Judge and Julia Powles state that the Bauhaus movement could be a model for a more human-centered internet of things... Experientia
From Putting People First | May 25, 2015 at 07:09 AM

From Putting People First

Conference Call: Design Anthropological Futures

Design Anthropological Futures conference Organised by the Research Network for Design Anthropology August 13-14, 2015 Royal Danish Academy of Fine Arts – School... Experientia
From Putting People First | May 22, 2015 at 05:00 AM

From Putting People First

We are ignoring the new machine age at our peril

In 2009, W Brian Arthur published a remarkable book, The Nature of Technology, in which he formulated a coherent theory of what technology is, how it evolves and... Experientia
From Putting People First | May 17, 2015 at 06:48 AM

From Putting People First

Design thinking without deep analysis is reckless. A more balanced approach is needed.

Larry Keeley, co-founder of innovation firm Doblin which is now a unit of Deloitte Consulting LLP, says that too often advocates of “design” regard it as an elixir... Experientia
From Putting People First | May 17, 2015 at 05:35 AM

From Putting People First

[Book] Anthropologist explores the many faces of Anonymous

Hacker, Hoaxer, Whistleblower, Spy: The Many Faces of Anonymous by Gabriella Coleman Verso Publishers November 2014 Hardback, 464 pages Abstract Half a dozen years... Experientia
From Putting People First | May 17, 2015 at 04:53 AM

From Putting People First

Policy paper: Making Good our Future

Making Good our Future: Exploring the New Boundaries of Open & Social Innovation in Manufacturing Policy Paper prepared for the European Commission May 2015, 49... Experientia
From Putting People First | May 17, 2015 at 04:21 AM