Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Designing perceptual persuasion
All web designers use perceptual persuasion in their designs, but without knowing they do. Interaction designer Wouter Middendorf delves into the matter: “Persuasive...
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The future of television is not television
Television is breaking free of old paradigms and constraints. Consumers have no shortage of places to look for the content they want
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Principles of Social Interaction Design: An Essay
Adrian Chan, social media expert and social interaction theorist at Gravity7, has written a long essay to collect his thoughts on social interaction design. “Imperfect...
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User experience design is dead; Long live user experience
With Apple, Inc. having the largest market capitalization of any company in the world, and an endless stream of CEOs and pundits talking about the importance of...
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Four new articles from UX matters
UX matters posted yesterday four new articles: The world of services user experience By Baruch Sachs In a services organization, you are not only the UX expert,...
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Why personas are critical for content strategy
The most popular content strategy tools borrow from the discipline of information architecture, but there is one invaluable tool that is imperative to the process...
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World IA Day 2012 keynote talks
World IA Day 2012 is about bringing the Information Architecture community together, and the first ever World IA Day, which took place on 11 February, featured...
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GE infographics offer hints about future of data-driven management
A pair of remarkable projects created by Ben Fry (co-developer of Processing) and his company Fathom may seem like simple marketing, but one day soon could enterprise...
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Why user experience is critical to customer relationships
User experience is a priority that should, in some way, find a home within the design of any new-media strategy, writes Brian Solis. “The reality is that the relationship...
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Dan Lockton on behavioural heuristics
Behavioural change researcher Dan Lockton discusses an approach which has emerged out of some of the ethnographic work he has been doing for the Empower project...
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User Interface is the next battlefield in consumer electronics
User Interface (UI) is the next battlefield in consumer electronics and, as products mature, the race to differentiate based on the UI will accelerate. Rather than...
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Interaction 12: Keynote by Anthony Dunne
Ciara Taylor was also at Interaction 12 in Dublin and reports on the keynote talk by Anthony Dunne for Core77. “Interaction design and designing interactions… are...
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Interaction 12: Day Three
There was magic in the air on the final day of the Interactions 12 conference in Dublin, as a number of speakers drew the connections between magic and design,...
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Information overload is not unique to Digital Age
It is a constant complaint: We’re choking on information. The flood of data on the Web has reached mind boggling proportions, and it shows no signs of stopping....
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The human factor in service design
McKinsey’s John DeVine, Shyam Lal, and Michael Zea write that businesses ought to focus on the human side of customer service to make it psychologically savvy,...
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Interactions 12: Day Two
Vicky Teinaki and Louise Taylor continue their coverage of the Interactions conference in Dublin. In this long article, they report on the presentations by Jonas...
From Putting People First