Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Videos of Interaction20
The videos of the Interaction20 conference that took place in Milan early February are starting to become available. 20 are already online, including 7 of the 9...
From Putting People First
Imagining the world after coronavirus, part 4
Fourth (and particularly rich) edition of features and articles on what may lie ahead.
From Putting People First
[Paper] The Imaginary Crisis
As the Covid-19 crisis hopefully comes slowly under control, we ought to attend to a very different kind of crisis, and one which is scarcely visible: the deteriorating...
From Putting People First
Imagining the world after coronavirus, part 3
Third edition of features and articles on what may lie ahead. Four in English, three in Italian.
From Putting People First
Can UX be done online? Yes AND No
Frank Spillers of Experience Dynamics reviews key UX activities and deliverables to assess online strategies for maintaining your UX process quality when online...
From Putting People First
Covid-19 storytelling platforms
Two new initiatives - one from the US and one from Utrecht (NL)
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Four possible scenarios of how the corona crisis can transform the world
How will the pandemic change the way we live and do business? In this whitepaper the Zukunftsinstitut describes four possible scenarios of how the corona crisis...
From Putting People First
Imaging the world after coronavirus, part 2
Here are some more features and articles on what my lie ahead.
From Putting People First
AnswerLab’s Guide to Remote Research
The guide includes best practices for conducting remote research, advice on creating a virtual best place to work, and selected tools for successful remote research...
From Putting People First
Beyond empathy
In design thinking and related research, there is way too much talk about empathy. It’s a fuzzy concept that subjectivizes, flattens and commoditizes the work to...
From Putting People First
Immaginare il mondo dopo il coronavirus
L'idea di un "ritorno alla normalità" non sembra più sostenibile. Ci sarà una nuova normalità che per tanti versi è molto diversa dalla vecchia normalità. E le...
From Putting People First
Imagining the world after coronavirus
The idea of a "return to normal" seems no longer tenable. There will be a new normal that is in many ways very different from the old normal. And choices we make...
From Putting People First
Doing fieldwork in a pandemic
Initiated by Deborah Lupton, this crowdsourced document provides necessary information and key resources for researchers struggling to conduct traditional face-to...
From Putting People First
Mass panic unlikely during pandemics
Two articles, one by Matt Simon in Wired and another by Benedict Carey in the New York Times, summarize scientific research that illustrates why mass panic is unlikely...
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Torino, how are you?
How are we doing in this emergency? Collecting the answers we will not only know how we are, what has changed in our habits, and what our needs are, but we will...
From Putting People First
Torino, come stai?
Come stiamo in questa emergenza? Raccogliendo le risposte potremo sapere non solo come stiamo noi, cos’è cambiato nelle nostre abitudini e quali sono le nostre...
From Putting People First
[Book] The Psychology of Pandemics
This book describes the psychological reactions to pandemics, including maladaptive behaviors, emotions, and defensive reactions, and reviews the psychological...
From Putting People First
Why Customer Experience is now job no. 1 for CEOs
Job No. 1 for CEOs today is ensuring the company delivers a compelling customer experience, notes this opinion piece for Knowledge@Wharton by Mark Leiter.
From Putting People First
The State of User Research Report 2020
UserInterviews asked over 300 user researchers globally what their research practices looked like, how their teams were laid out, and what they earned. The data...
From Putting People First