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Barclays on less becoming more in product and service design
From Putting People First

Barclays on less becoming more in product and service design

Barclays 360 magazine, a quarterly thought leadership magazine for senior management within the Barclays Group, is devoted to simplicity in product and service...

SVA lectures on service design
From Putting People First

SVA lectures on service design

Last night the School of Visual Arts in New York hosted a lecture on service design. “While far more attention is still paid to the design of products, there is...

Video interview with M-PESA pioneer Nick Hughes
From Putting People First

Video interview with M-PESA pioneer Nick Hughes

The people of Microfinance Podcast have just posted a short video interview with Nick Hughes, Head of International Mobile Payment Solutions at the Vodafone Group...

The Bottom of the Pyramid
From Putting People First

The Bottom of the Pyramid

This week the Institute for Money, Technology & Financial Inclusion hosted a conference about the “Bottom of the Pyramid” and Elizabeth Losh, author of Virtualpolitik...

Designing things that think they are services, and services that think they are things
From Putting People First

Designing things that think they are services, and services that think they are things

Matt Jones, founder and former lead designer at Dopplr and also former director of UX design at Nokia, is now a principal designer at Schulze & Webb in London....

What Is conversational currency?
From Putting People First

What Is conversational currency?

Jay Deragon argues in a short piece on AlwaysOn that social media and related tools are generating a new currency that is created by the propagation of your conversation...

Efficiency or ambient intimacy?
From Putting People First

Efficiency or ambient intimacy?

The latest issue of Vodafone’s Receiver Magazine is all about a new era of human interaction that is marked by perpetual conversations and perpetual info drip-feed...

Physically digital
From Putting People First

Physically digital

Mac Funamizu explores on Johnny Holland what digital devices with physically changing displays might look like and how their interface language might be conceived...

How designers can influence behavior
From Putting People First

How designers can influence behavior

Robert Fabricant wrote about the role of the designer in behavioural change and describes three new design strategies: persuasion design, catalyst design and performance...

The limits of user-generated contents, as demonstrated by a North-Korean case
From Putting People First

The limits of user-generated contents, as demonstrated by a North-Korean case

About four weeks ago, I wrote a post denouncing Current TV for their hypocrisy: encouraging user-generated content when it is not threatening, but actively censoring...

The Economist on sensors, mapping and mobiles
From Putting People First

The Economist on sensors, mapping and mobiles

The Economist this week comes with a new edition of its 24-page Technology Quarterly supplement, which contains four articles that are related to the theme of this...

Public design projects by Participle
From Putting People First

Public design projects by Participle

The site of Participle, a UK social design consultancy, contains some good materials on the design of the next generation of public services. Only the Lonely: Public...

Mobile gesture design at Nokia - developing a new dialect of interaction
From Putting People First

Mobile gesture design at Nokia - developing a new dialect of interaction

The field of mobile gestures is a fascinating one that Nokia is keenly exploring and researching, with explorative designers Younghee Jung and Dan Macleod on the...

PICNIC
From Putting People First

PICNIC

The upcoming PICNIC ‘09 conference (Amsterdam, 23-25 September) just announced is key themes: Exploding Media: Exploding Story This is the story of the extraordinary...

Reinventing the home appliance
From Putting People First

Reinventing the home appliance

A Windows-enabled and Web-connected coffee maker like the prototype in this photo could check online for the proper grinding size of the beans you

Tim Berners-Lee: I no longer understand the web
From Putting People First

Tim Berners-Lee: I no longer understand the web

World Wide Web inventor Tim Berners-Lee wants to put the web under the microscope to investigate how it changes our behaviour. Paul Marks asked in The New Scientist...

Thinking about an Ushahidi-for-mBanking platform
From Putting People First

Thinking about an Ushahidi-for-mBanking platform

After Patrick Meier, a doctoral research fellow at Harvard University, a PhD candidate at The Fletcher School, and an active contributor at Ushahidi, participated...

Clay Shirky on social media and the emotional dimension of news
From Putting People First

Clay Shirky on social media and the emotional dimension of news

Clay Shirky is this week’s guest on Nokia’s IdeasProject site. He talks about social media and the emotional dimension of news. “Clay Shirky says that the lightning...

FT special report on connectivity
From Putting People First

FT special report on connectivity

The Financial Times has published a special report on connectivity, analysing the implications of a connected planet. My preferred pieces: Skills: Business must...

In the US, even the homeless stay connected
From Putting People First

In the US, even the homeless stay connected

The Wall Street Journal reports on the use of the internet by homeless people in San Francisco. “A few years ago, some people were worrying that a “digital divide”...
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