Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Short report on EPIC Europe, a conference on ethnography research in industry
Short report on the first European EPIC meeting by Anna Wojnarowska, UX researcher at Experientia: Last Friday, 11th of May, around 100 members of the ethnographic...
From Putting People First
Is the 1,9,90 rule outdated?
The BBC have just released some interesting research around participation online, writes Neil Perkin on FutureLab. The findings (the result of a “large-scale, long...
From Putting People First
Do you really want your bank following you around all day?
A conversation with senior Wells Fargo execs reveals a bank trying to use the Internet, social media and mobile technology to worm its way deeper and deeper into...
From Putting People First
People-powered health co-production catalogue
The people at Nesta, the UK innovation charity, think that co-production is potentially transformative and its power comes from re-framing the problem and re-establishing...
From Putting People First
User experience and neuroscience
Harvard neuroscience researchers have just confirmed what many of us have suspected all along: social networks like Facebook, Twitter, Instagram and Pinterest are...
From Putting People First
Neurologist: Mobile technology is literally changing the way we think
Leading neurologist Susan Greenfield tells Nokia Conversations that we need a new framework to make sense of our
From Putting People First
The false question of attention economics
An older post, but I missed it. So here it is, more than two years after it was published by Stowe Boyd: “A few posts have emerged recently that recapitulate the...
From Putting People First
Customer experience: The natural ally for UX in business
In a blog post (which is itself a paraphrased transcript of his talk at the Polish IA Summit 2012), Peter Bogaards talks about the relationship between user experience...
From Putting People First
User experience is strategy, not design
Peter Merholz, VP of experience design at Inflection (and founder of Adaptive Path), thinks there is no such thing as a UX design profession. User experience is...
From Putting People First
Experientia at EPIC Europe meeting
Experientia partner in charge of user research, Michele Visciola, will be one of the speakers at the EPIC Europe one-day meeting at the Elisava Design School in...
From Putting People First
How companies like Amazon use big data to make you love them
Businesses now sit on data goldmines, but very few leverage the data to improve customer service. Ziba’s creative director Sean Madden suggests three ways forward...
From Putting People First
Social TV and the second screen
Social TV is a major disruption in the rapidly changing television industry. In the free report “Social TV and the second screen“, Stowe Boyd, acclaimed futurist...
From Putting People First
To really understand social media, you must also understand online communities
When we talk about social media we are really only talking about tools that we can use to help us and the people we engage to achieve a task. To make a success...
From Putting People First
The demise of the ethnographic monograph
As ethnographic practice has spilled out into the broader world of design and policy-making, business strategy and marketing, the monograph has not remained the...
From Putting People First
Extending the experience beyond the device
Tim Todish provides some good examples of companies extending the (user) experience beyond the device as a good way to differentiate from the competition. “Most...
From Putting People First
A retrospective of talks given by ethnographers at Lift Conference since 2006
Of all the conferences that are dedicated to discussions on technology and society, there
From Putting People First