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Paint me a picture: empowering the consumer
From Putting People First

Paint me a picture: empowering the consumer

Montparnasse, a UX boutique firm, tries to imagine what empowering the user experience of the customer really means: “When people consider buying anything, whether...

Lonely Planet
From Putting People First

Lonely Planet

Johannah Cornblatt argues on Newsweek that despite our inter-connectedness, we’re now more alone than ever. “Between 1985 and 2004, the number of people who said...

European Commission sets new information society challenge: Becoming literate in new media
From Putting People First

European Commission sets new information society challenge: Becoming literate in new media

The European Commission warned last week that Europeans young and old could miss out on the benefits of today’s high-tech information society unless more is done...

The iPhone is not easy to use: a new direction for UX Design
From Putting People First

The iPhone is not easy to use: a new direction for UX Design

Fred Beecher argues on Johnny Holland that “the iPhone is surprisingly difficult to use, but it sure is fun! And that is why it

The augmented reality avalanche
From Putting People First

The augmented reality avalanche

The last few weeks we have witnessed an avalanche of posts about augmented reality. To begin with there is Bruce – Bruce Sterling that is. He has been following...

How phones emerged as main computing devices, and why user interface will improve
From Putting People First

How phones emerged as main computing devices, and why user interface will improve

Andrew Hsu, technology strategist at Synaptics, reflects on the recent revolution in the user interface for the mobile phone to enable cloud computing. “Newer...

Microsoft brings Twitter and Facebook to the emerging world with OneApp
From Putting People First

Microsoft brings Twitter and Facebook to the emerging world with OneApp

Today, Microsoft is launching OneApp, an app for people running Windows Mobile phones with slow processors and not a lot of memory. Basically, it

The Brooklyn Dollar
From Putting People First

The Brooklyn Dollar

Fast Company explores what neighbourhood currency would look like: “Hyper-localized currencies have been popping ever since the economy went sour–not surprising...

Steve McCallion on customer experience
From Putting People First

Steve McCallion on customer experience

Steve McCallion, the executive creative director at Ziba Design, is a bright man whom I had the pleasure of meeting during a service design event in Brussels in...

Physical interaction
From Putting People First

Physical interaction

Rob Tannen, chair of the Human Factors Professional Interest Section of the Industrial Designers Society of America, has published two thoughtful posts – i.e. recommended...

Your next cell phone
From Putting People First

Your next cell phone

This MIT Technology Review special report on the future of telephony contains more articles than you can possibly read: A smart phone built on web tools Palm’s...

Book: Designing services with innovative methods
From Putting People First

Book: Designing services with innovative methods

Designing Services with Innovative Methods Miettinen, Koivisto (eds.) 272 pages, colour illustration, soft cover, 2009 This book presents the emerging and increasingly...

Wallet of the future? Your mobile phone
From Putting People First

Wallet of the future? Your mobile phone

According to CNN, mobile phones in the United States will be able – within five (5!) years – to make electronic payments, open doors, access subways, clip coupons...

LG launches Islamic Phone
From Putting People First

LG launches Islamic Phone

LG Electronics (LG) launched two new handsets exclusively equipped with Islamic features. “Launching across the region this August, pan-Arab consumers will benefit...

How smartphones are transforming our lives
From Putting People First

How smartphones are transforming our lives

Richard Fisher reflects in the New Scientist on how mobile applications are changing the way we live. “While gaming still accounts for the lion’s share of app activity...

Augmented reality in Africa
From Putting People First

Augmented reality in Africa

Jonathan Gosier, a software developer, writer and social entrepreneur in Kampala, Uganda, shares his ideas on what augmented reality could mean for Africa. “Already...

Automakers bring the future into focus
From Putting People First

Automakers bring the future into focus

Don Hammonds of the Pittsburgh Post-Gazette reports on the use of market research and ethnographic observations by car manufacturers: “The tool that most people...

BBC Online shares its usability and accessibility methodologies
From Putting People First

BBC Online shares its usability and accessibility methodologies

The User Experience Design blog reports that Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company

Opinion piece on the value of mobile phones in schools
From Putting People First

Opinion piece on the value of mobile phones in schools

Juliette LaMontagne argues on the Design Observer that mobile devices aren’t distractions in schools; they’re machines for learning. “When it comes to technology...

Observations on poor people using mobile financial services
From Putting People First

Observations on poor people using mobile financial services

CGAP has published a brief entitled “Poor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA”. “Despite growing agreement...
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