Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Developing human interactions with autonomous systems
Two excellent Medium articles by the people of Humanising Autonomy, a London based startup that works towards a vision of intuitive interactions between autonomous...
From Putting People First
Developing human interactions with autonomous systems
Two excellent Medium articles by the people of Humanising Autonomy, a London based startup that works towards a vision of intuitive interactions between autonomous...
From Putting People First
Human-centred design in global health: A scoping review of applications and contexts
Human-centred design in global health: A scoping review of applications and contexts By Alessandra N. Bazzano (1), Jane Martin (2), Elaine Hicks (3), Maille Faughnan...
From Putting People First
Human-centred design in global health: A scoping review of applications and contexts
Human-centred design in global health: A scoping review of applications and contexts By Alessandra N. Bazzano (1), Jane Martin (2), Elaine Hicks (3), Maille Faughnan...
From Putting People First
[Book] Making Cities Smarter
Making Cities Smarter – Designing Interactive Urban Applications by Martin Tomitsch Jovis Publishers March 2018, 208 pages Abstract More than half of the world’s...
From Putting People First
[Book] Making Cities Smarter
Making Cities Smarter – Designing Interactive Urban Applications by Martin Tomitsch Jovis Publishers March 2018, 208 pages Abstract More than half of the world’s...
From Putting People First
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership
Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means...
From Putting People First
Experientia and Italian bank Intesa Sanpaolo announce innovative partnership
Wide ranging partnership also covers collaboration with design schools and public events on service design “Finding the way forward for independent design means...
From Putting People First
[Book] Designing Better Services: A Strategic Approach from Design to Evaluation
Designing Better Services: A Strategic Approach from Design to Evaluation by Francesca Foglieni, Beatrice Villari and Stefano Maffei (Polytechnic University of[Book]...
From Putting People First
[Book] Designing Better Services: A Strategic Approach from Design to Evaluation
Designing Better Services: A Strategic Approach from Design to Evaluation by Francesca Foglieni, Beatrice Villari and Stefano Maffei (Polytechnic University of[Book]...
From Putting People First
Six hacks for service designers working in an agile environment
Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic...
From Putting People First
Six hacks for service designers working in an agile environment
Ideally service designers deliver our best value when we stay outside the “Scrum” (literally and figuratively), fulfilling our strategic role and avoiding the hectic...
From Putting People First
From human-centered design to humanity-centered design
The design industry’s reigning paradigm is in crisis. It’s time to evolve from human-centered design to humanity-centered design, write Artefact’s Rob Girling and...
From Putting People First
‘Thick data’ sees the market future when big data can’t
“Customers are really the most unpredictable, the most unknown, and the most difficult-to-quantify thing for any business,” said Tricia Wang, ethnographer and co...
From Putting People First
Service design at BBVA bank
BBVA (an international financial institution with a presence in 35 countries, providing services to 70 million customers) was one of the sponsors of the Service...
From Putting People First
Waymo focuses on user experience
Waymo —formerly the Google self-driving car project— is investing a lot of time and effort on building out the user experience of its self-driving vehicles, which...
From Putting People First
Self-driving cars and humans must learn a common language
For all the intricate technology required for autonomous cars — the sensors to replicate eyes and ears, the computers and algorithms to serve as the car’s brains...
From Putting People First
Epic storytelling with video
Another EPIC conference come and gone, and no, we’re not using “epic” in the way under-10s use it about cool things on the internet. EPIC is the Ethnographic Praxis...
From Putting People First
Nudges that fail
Nudges that fail Cass R. Sunstein Behavioural Public Policy, 2017, 1(1), 4-25. doi:10.1017/bpp.2016.3 Why are some nudges ineffective, or at least less effective...
From Putting People First