Blogroll | Communications of the ACM

From Putting People First

Why most customer experience efforts fail

It is no secret among Customer Experience (CX) professionals that most CX efforts fall flat. Forrester found that only 25% of CX professionals say their companies... Experientia
From Putting People First | March 7, 2015 at 07:15 AM

From Putting People First

[Book] Ethnography for the Internet: Embedded, Embodied and Everyday

Ethnography for the Internet: Embedded, Embodied and Everyday by Christine Hine Bloomsbury Academic, 2015 The internet has become embedded into our daily lives,... Experientia
From Putting People First | March 7, 2015 at 07:05 AM

From Putting People First

Smartphones are addictive and should carry health warning, say academics

University of Derby finds smartphone users in study spent average 3.6 hours a day on devices, often causing severe distraction from relationships and ‘real life... Experientia
From Putting People First | March 5, 2015 at 07:15 AM

From Putting People First

Is it time to re-examine human-centered design?

Is it time to re-examine our anthropocentrism in design, asks ASU design professor Prasad Boradkar and to extend design’s locus of action towards biocentrism. “Clearly... Experientia
From Putting People First | March 5, 2015 at 06:12 AM

From Putting People First

UX for technology used by an ageing population

The trend of an ageing population is reflected across Europe. It is estimated that by 2035 nearly a quarter of the population in the United Kingdom will be over... Experientia
From Putting People First | March 4, 2015 at 05:15 AM

From Putting People First

EU draft privacy law is useless, say digital rights orgs

Activists have leaked the latest draft of Europe’s planned data protection law – which is supposed to safeguard Europeans’ personal information when in the hands... Experientia
From Putting People First | March 4, 2015 at 04:55 AM

From Putting People First

Human-centered design should be a CMO’s best friend

The average tenure of a CMO is just 45 months, according to a recent study released by executive recruiting firm Spencer Stuart. Fortunately, for CMOs in need of... Experientia
From Putting People First | March 2, 2015 at 11:12 AM

From Putting People First

Ethnographic research increasingly informing business strategy

Corporate ethnography isn’t just for innovation anymore. It’s central to gaining a full understanding of your customers and the business itself, writes Ken Anderson... Experientia
From Putting People First | March 2, 2015 at 06:53 AM

From Putting People First

Ethnographic film and book on people living off the grid

Life Off Grid is a two-year journey exploring the lives of Canadians in every province and territory who have made the choice to disconnect. Life Off Grid is a... Experientia
From Putting People First | March 2, 2015 at 06:23 AM

From Putting People First

Towards multi-species ethnography

The well known anthropologist and sociologist Anne Galloway just announced the launch of the More-Than-Human Lab at Victoria University (New Zealand), which extends... Experientia
From Putting People First | March 1, 2015 at 05:19 AM

From Putting People First

Italian bank offers user-friendly home security kit

The Smart Care unit of the insurance arm of the Italian bank Intesa Sanpaolo has just launched an innovative home security offering. Branded “ACasaConMe” [AtHomeWithMe]... Experientia
From Putting People First | March 1, 2015 at 04:55 AM

From Putting People First

[Book] Netnography Redefined

Netnography Redefined by Robert V Kozinets (York University, Canada) Sage Publications, 288 pages July 2015 Social media and the internet are rich, fertile sources... Experientia
From Putting People First | February 28, 2015 at 08:36 AM

From Putting People First

Open Policy Making: A people-centred approach to transform UK local services

Open Policy Making is about recognising that top down thinking and decision making no longer can deliver the range of services that people and communities have... Experientia
From Putting People First | February 28, 2015 at 06:18 AM

From Putting People First

[Book] Doing Sensory Ethnography

Doing Sensory Ethnography by Sarah Pink Sage Publications Paperback, 232 pages Second edition, February 2015 Between 2010 – 2014, a team of UK anthropologists,... Experientia
From Putting People First | February 28, 2015 at 05:32 AM

From Putting People First

Steve Portigal’s insider view of corporate user research

The acclaimed UX researcher Steve Portigal hosts the DollarsToDonuts podcast series [iTunes | Twitter] where he talks with the people who lead user research in... Experientia
From Putting People First | February 27, 2015 at 03:47 AM

From Putting People First

5 imperatives of user experience design in mobile health technology

David Lee Scher, MD – Owner & Director, DLS Healthcare Consulting discusses what he thinks are five important issues in achieving the ideal mobile technology user... Experientia
From Putting People First | February 24, 2015 at 12:49 PM

From Putting People First

“I’m divorcing my Nest thermostat”

Kara Pernice, the Managing Director at the Nielsen Norman Group, was a proud early adopter of the unique, cool, and pretty Nest device: “It helped me save energy... Experientia
From Putting People First | February 24, 2015 at 12:37 PM

From Putting People First

How do people save/share/revisit on mobile devices?

In early January, Mozilla UX conducted user research to refresh their understanding of how people save, share, and revisit mobile content with the goal of building... Experientia
From Putting People First | February 24, 2015 at 11:45 AM

From Putting People First

Changing behaviour for a better deal? Not as easy as it sounds

There are many areas of life – e.g. utility providers – where we could be getting a better deal by making what seems to be an easy switch. Behavioural scientist... Experientia
From Putting People First | February 23, 2015 at 07:12 AM

From Putting People First

The Emergence of Law and Behavioural Science: A European Perspective

The Emergence of Law and Behavioural Science: A European Perspective by Anne-Lise Sibony (Université de Liège) and Alberto Alemanno (HEC Paris; NYU School of Law)... Experientia
From Putting People First | February 22, 2015 at 12:38 PM