Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
How we do user research in agile teams
Getting user research into agile teams in a way that is timely, relevant and actionable is a challenge that teams the world over are tackling. Working effectively...
From Putting People First
Googling yourself takes on a whole new meaning
CLive Thompson used Google Glass for six weeks. He discusses the latest in high-tech eyewear in the New York Times Magazine. “With Glass, I eventually settled upon...
From Putting People First
The web giants pumping us for data
As society becomes more networked, the information available to the Googles, Amazons and Facebooks of this world will increase exponentially. “As society becomes...
From Putting People First
Abraham Maslow and the pyramid that beguiled business
The psychologist Abraham Maslow’s theory of human motivation is 70 years old but continues to have a strong influence on the world of business. What is it, and...
From Putting People First
User-centred mobile app development in Kenya
The success of a mobile app – its high adoption rate and actual use – largely depends on the degree of involvement of the end user during the development stage....
From Putting People First
Seeing the elephant: defragmenting user research
“Forget Big Data — right now, our bigger problem is fragmented data that comes from siloed user research teams.” Just as we favor the research tools that we find...
From Putting People First
Ethnographic stories for market learning
The July 2013 issue of the Journal of Marketing (a publication of AMA, the American Marketing Association) describes the results of a comprehensive study (pdf)...
From Putting People First
Exploring the use of tablets in educational settings
MindShift, a service by KQED and NPR, has published a four-part series to explore the four dimensions of using tablets in educational settings, examining how teachers...
From Putting People First
Designing for transparency and the myth of the modern interface
UX consultant Thomas Wendt argues that the arguments in favor of invisible interfaces are making a few key mistakes, namely: Many are assuming that invisibility...
From Putting People First
The UK’s Behavioural Design Lab
The UK’s Behavioural Design Lab is a new collaboration between Warwick Business School and the Design Council, uniting behavioural science with design-thinking....
From Putting People First
Empowering women with Mobile Money. Enough research to support further investments.
Hannes Van Rensburg, founder and CEO of Fundamo, a VISA company based in South Africa, writes that there is enough research on empowering women with Mobile Money...
From Putting People First
User modes as the raw ingredients of digital experience
The best way to design successful digital products is by understanding how users’ behaviour changes according to their mode, according to MEX. Modes can be defined...
From Putting People First
Does big data have us ‘fooled by randomness’?
Being surrounded by data makes it easy to see the noise rather than the signal, and the trees rather than the forest, writes Andre Mouton in USA Today. “Nassim...
From Putting People First
IBM on user experience design
IBM believes that all users have the right to an enjoyable experience when using a computer. They have therefore decided to share the knowledge they have acquired...
From Putting People First
eBook: Rethinking UX
Rethinking UX Formats: PDF, EPUB, Kindle (DRM-free) Pages: 62 Language: English Released: August 2013 Publisher: Smashing Magazine GmbH Abstract In “Rethinking...
From Putting People First
Exploring customer centricity in financial inclusion
CGAP (a World Bank affiliated but independent policy and research center dedicated to advancing financial access for the world’s poor) has partnered with Janalakshmi...
From Putting People First
Social scientists find story in data to attract more customers
Social scientists say that tech companies are showing an increased interest in their skills, especially with the rising importance of social networking and big...
From Putting People First
What’s lost when everything is recorded
Who wouldn’t delight in hearing Lincoln at Gettysburg in the same way we can go back and witness President Obama on the campaign trail? But with so much data capture...
From Putting People First
Lessons from monks about designing the technologies of the future
Our technologies are designed to maximize shareholder profit, and if that means distracting, confusing or aggregating the end-user, then so be it. But another path...
From Putting People First