Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
By Us, For Us: The power of co-design and co-delivery
At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily...
From Putting People First
Book: Lean UX
Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf (Author) and Josh Seiden (Editor) O’Reilly Media February 2013 (Amazon link) “The Lean...
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Why a new Golden Age for UI design is around the corner
Cliff Kuang writes in Wired how designers are working on their most ambitious challenge yet: weaving the digital world into our everyday lives so seamlessly that...
From Putting People First
Adaptive Path’s Guide to experience mapping
Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they...
From Putting People First
An object of journalism: the hyperlink
Juliette de Maeyer kicks off this month’s edition of EthnographyMatters which focuses on Ethnographies of Objects, with a response to two questions posed to her...
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To get users to make smarter choices now, show them their future
Design can be used to introduce users to the future now, so they can act in ways that will benefit them in the future, writes Nikki Pfarr, researcher and strategist...
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Book: Why We Fail
Why We Fail: Learning from Experience Design Failures By Victor Lombardi 248 pages Rosenfeld Media Why did Twitter succeed while Pownce plotzed? Why has “to Plaxo”...
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The business case for service design
Service designer Bill Hollins shares his thoughts on why service design makes business sense and argues that more businesses should invest in employing a service...
From Putting People First
User experience is not just design, it’s the key to innovation and growth
Brian Solis met up with Jesse James Garrett (author of The Elements of User Experience and Co-Founder of Adaptive Path) to talk about the state of user experience...
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User experience is more than design – it’s strategy
t’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design, writes Christopher Grant Ward, Director of Product...
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Putting the customer at the centre of your retail business
Oracle recently conducted some research into the shopping needs and expectations of shoppers in Brazil, China, Germany, Japan, Russia, the UK and the US – in an...
From Putting People First
Making the most of ethnographic research
Applying ethnographic methods to digital experiences can yield myriad benefits that go beyond simply validating that something works or identifying opportunities...
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Smart cities workshop with the Design Center Busan
A few days ago Experientia’s latest collaboration with Korea’s Design Center Busan wrapped up, as 21 South Korean students completed a summer study program in Turin...
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EthnographyMatters on ethnography and education
This month’s edition of EthnographyMatters is dedicated to education. Says editor Morgan G. Ames, “ethnography is unique in being able to dig below the surface...
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Usman Haque: ‘Messiness will inevitably arise in spite of smart cities’
No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City...
From Putting People First
Are you thinking what I’m thinking?
Rob Egerton and Jeanette Kaye of HRW write on why research needs to go beyond the individual’s perspective to get closer to the reality of behaviour. “Two important...
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Evgeny Morozov, solutionism and the politics of usability
Luke Fernandez, Manager of Program and Technology Development at Weber State University, has published a review of Evgeny Morozov’s To Save Everything Click Here...
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Don Norman on the paradox of wearable technologies
Can wearable devices augment our activities without distracting us from the real world, asks Don Norman in an article just published in the MIT Technology Review...
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Ph.D thesis: Design with Intent
Brunel University London has posted the Ph.D dissertation of Daniel Lockton, entitled “Design with Intent – A design pattern toolkit for environmental & social...
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