Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Four ways cities should be adapting to change
The report “State of the City: 5 Trends Impacting US Cities,” issued by Living Cities, not only provides guidance about what issues are trending but also how cities...
From Putting People First
Designing for services beyond the screen
The producer-consumer model is so ingrained in our society that we tend to treat everything like a product—a one-and-done offering that can be pushed to the market...
From Putting People First
Design in Service: Crafting the Citizen Experience
Many agree that a combination of factors – a demand for better user experience, the rise of ubiquitous technologies and more readily accessible datasets – present...
From Putting People First
The culture of borrowing and debt: an ethnographic approach
What are people’s philosophy and attitudes toward loans and debt? And how financial marketers can respond to their basic emotional needs in the lending process?...
From Putting People First
Understanding human behaviour: taking a more complex approach
Large-scale surveys are useful but if we are serious about changing behaviours, we must use every tool to understand human complexity, writes Steven Johnson in...
From Putting People First
Talking Design with Dan Hill
We are pleased to invite you to the second in the “Talking Design” lecture series with Dan Hill, CEO of Fabrica. On Thursday July 4th, designer and urbanist Dan...
From Putting People First
Advice from a former Apple director who coined the term ‘user experience’
Having worked on Apple’s User Interface Technologies and introducing the term “user experience” to company execs in the early 90s, Mitch Stein knows a thing or...
From Putting People First
Brian David Johnson on being more human
Intel’s resident futurist reflects on how the steampunk culture offers clues to building a better tomorrow. “Steampunk reveals three relationships that people want...
From Putting People First
Thirteen tenets of user experience
Robert Hoekman Jr. provides his list of 13 beliefs on the value of user experience strategy, design, and designers, “one for every year [he has] been in the web...
From Putting People First
Book: Trust is a Choice
Trust is a Choice – Prolegomena of Anthropology of Trust(s) by Stephanie A. Krawinkler 189 pages, 2013 Carl-Auer Verlag (Publisher) [Amazon link] [Extract] Trust...
From Putting People First
Service design in the physical space and why it makes sense to design for a minority
The physical environment in which a service plays out has a significant influence on the experience of a service. So it’s not uncommon for service design projects...
From Putting People First
New Ericsson report on needs of today’s smartphone and mobile internet users
A new Ericsson ConsumerLab report, Unlocking Consumer Value, identifies the needs of today’s smartphone and mobile internet users. “The rapid uptake of smartphones...
From Putting People First
To get the most out of tablets, use smart curation
In a second article in a four-part series on the use of tablets in educational settings, Justin Reich of MindShift examines the topic of curation. “As technologies...
From Putting People First
Online, we’re all celebrities now. So what next?
“In reality, we’re all kind of on ‘Big Brother’ — on a reality show,” says Syracuse University’s Anthony Rotolo, a professor who runs the Starship NEXIS lab, focusing...
From Putting People First
A successful 21st century brand has to help create meaningful lives
An enormous study of how consumers around the world interact with brands finds that only the companies that make life better for consumers create impactful connections...
From Putting People First
Participatory design in healthcare
Participatory Design in Healthcare: Patients and doctors can bridge critical information gaps is the title of a UX Magazine article by Andrii Glushko, a UX designer...
From Putting People First
Technology puts power in the hands of the Millennial Generation
This week the Financial Times has run two reports on the Millennial Generation. Part Two (pdf) came out today, whereas Part One is from June 3. Part Two’s leading...
From Putting People First
The future of human-centered design
“Throughout my career, and especially as a designer at IDEO,” writes Nathan Waterhouse, “I’ve been a passionate believer of the value of placing people first, of...
From Putting People First
Experientia presentation at EPIC London
EPIC, the premier international gathering on the current and future practice of ethnography in the business world, just announced the program of its upcoming conference...
From Putting People First