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From Putting People First

Videos online of Service Design Global Conference 2014

On 7-8 October around 650 global thought leaders and practitioners from sectors such as hospitality, insurance, retail, telecommunications, finance, IT and healthcare... Experientia
From Putting People First | January 16, 2015 at 05:13 AM

From Putting People First

Ezio Manzini’s introduction to design for social innovation

Design, When Everybody Designs – An Introduction to Design for Social Innovation By Ezio Manzini The MIT Press, 264 pages February 2015 In a changing world everyone... Experientia
From Putting People First | January 15, 2015 at 09:36 AM

From Putting People First

First edition of UX STRAT Europe to take place in Amsterdam this June

And all keynote speakers are American… UX STRAT Europe will take place in Amsterdam on June 4 – 5, 2015 at the Tobacco Theater in the heart of Amsterdam. The conference... Experientia
From Putting People First | January 12, 2015 at 10:22 AM

From Putting People First

How Lego used ethnographic studies to become the Apple of toys

Or said differently: “If you want to understand how animals live, you don’t go to the zoo, you go to the jungle.” Jørgen Vig Knudstorp began turning the company... Experientia
From Putting People First | January 12, 2015 at 05:18 AM

From Putting People First

Quali-quantitative experiments in a Big Data world

Complementary social science? Quali-quantitative experiments in a Big Data world Anders Blok and Morten Axel Pedersen University of Copenhagen, Copenhagen, Denmark... Experientia
From Putting People First | January 9, 2015 at 06:41 AM

From Putting People First

A manifesto for qualitative research (and more)

TNS, a global company specialised in market research, global market information and business analysis, has published some papers that are quite aligned with what... Experientia
From Putting People First | January 5, 2015 at 02:59 PM

From Putting People First

Happy Playful New Year

Experientia
From Putting People First | January 1, 2015 at 10:38 AM

From Putting People First

The business of design consulting

Robert Fabricant, who moved from design consultancy Frog to development consultancy Dalberg, writes that the business of design consulting is undergoing mass extinction... Experientia
From Putting People First | January 1, 2015 at 08:02 AM

From Putting People First

The need for design history in HCI

Carl DiSalvo, an associate professor in the Digital Media program at the Georgia Institute of Technology, is struck that there is very little design history in... Experientia
From Putting People First | January 1, 2015 at 07:31 AM

From Putting People First

Reinventing Banking – Toby Sterrett of Simple

[Video] “Designing Delightful Details for a UI Revolution” by Toby Sterrett at push.conference 2014 Toby Sterrett, Simple’s Director of UX, offers a deep dive on... Experientia
From Putting People First | December 23, 2014 at 07:20 AM

From Putting People First

Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter... Experientia
From Putting People First | December 21, 2014 at 01:46 PM

From Putting People First

Why Americans care more about experiences than possessions

Leslie Bradshaw, managing parter of Made by Many, describes Americans’ shifting value systems. “Young people have redefined success, and their new definition values... Experientia
From Putting People First | December 21, 2014 at 08:52 AM

From Putting People First

Why Mozilla conducts qualitative user research

“Technology and business organizations often default to a positivist worldview and subsequently believe that quantitative results that provide numeric measures... Experientia
From Putting People First | December 20, 2014 at 04:21 AM

From Putting People First

Beautiful users: book and exhibition

BOOK Beautiful Users: Designing for People Edited and designed by Ellen Lupton Princeton Architectural Press, 2014, 144 pages In the mid-twentieth century, Henry... Experientia
From Putting People First | December 19, 2014 at 06:45 AM

From Putting People First

Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger... Experientia
From Putting People First | December 19, 2014 at 05:27 AM

From Putting People First

World Development Report 2015 explores “Mind, Society, and Behavior”

WASHINGTON, December 2, 2014 — Development policies based on new insights into how people actually think and make decisions will help governments and civil society... Experientia
From Putting People First | December 16, 2014 at 05:34 AM

From Putting People First

Understanding human behaviour to improve mobile research design

Shirley Eadie, founding member and CEO of Pondering Panda, explored some of the idiosyncrasies of the human condition at last month’s MRMW Africa conference [Market... Experientia
From Putting People First | December 8, 2014 at 06:34 AM

From Putting People First

Using sensors in design research

Elliott Hedman is the founder of the design consultancy mPath, where he’s pioneering a new approach to design research. It combines stress-testing sensors with... Experientia
From Putting People First | December 5, 2014 at 07:23 AM

From Putting People First

How US state governments can improve customer service

A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant opportunities for improvement... Experientia
From Putting People First | December 5, 2014 at 07:10 AM

From Putting People First

There is no such thing as UX Design

Peter Merholz argues that the entire “field” of user experience emerged for one reason — to accommodate, and overcome, poor (or non-existent) product management... Experientia
From Putting People First | December 4, 2014 at 05:53 AM