Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Why banks need to revamp their user experience
The most interesting things happening in financial services are not happening in financial services, writes Rich Berkman, Associate Partner of IBM Interactive Experience...
From Putting People First
[Video] Digital Amnesia (VPRO, 2014)
Our memory is dissipating. Hard drives only last five years, a webpage is forever changing and there’s no machine left that can read 15-year old floppy disks. Digital...
From Putting People First
Experientia @ Epic 2014: focusing on relationships and values
It’s that time of year again, when ethnography professionals come together to exchange knowledge, discuss ideas, and share experiences about the practice of ethnography...
From Putting People First
How to see into the future
Billions of dollars are spent on experts who claim they can forecast what’s around the corner, in business, finance and economics. Most of them get it wrong. Now...
From Putting People First
11 reasons computers can’t understand or solve our problems without human judgement
It is true that our ability to collect, analyse and interpret data about the world has advanced to an astonishing degree in recent years, writes Rick Robinson,...
From Putting People First
Nudging and behavioral regulation gaining interest across Europe
Behavioral regulation is afoot in Europe and is drawing the interest of a growing number of OECD countries. Professor Alberto Alemanno has just posted a brief overview...
From Putting People First
Defining user experience strategy
UX strategy isn’t the blueprint, canvas, or definition you use. UX strategy is about the conversations you have and the alignment you achieve, writes Austin Govella...
From Putting People First
[Book] Ethnographic Fieldwork and Digital Culture – A Beginner’s Guide
Ethnographic Fieldwork and Digital Culture – A Beginner’s Guide By Piia Varis Routledge February 2015 Abstract Ethnography, as a holistic approach to societies...
From Putting People First
[Book] Digitized Lives
Digitized Lives: Culture, Power, and Social Change in the Internet Era By T.V. Reed Routledge June 2014 Abstract In a remarkably short period of time the Internet...
From Putting People First
How do consumers use and respond to energy monitors?
Feeding back about eco-feedback: How do consumers use and respond to energy monitors? Kathryn Buchanan (a), Riccardo Russo (a) and Ben Anderson (b) a Department...
From Putting People First
[Book] An Ethnography of Wikipedia
Common Knowledge? An Ethnography of Wikipedia By Dariusz Jemielniak Stanford University Press 2014, 312 pages Abstract With an emphasis on peer–produced content...
From Putting People First
Pew Internet research: 15 theses about the digital future in 2025
A canvassing of 2,558 experts and technology builders about where we will stand by the year 2025 finds striking patterns in their predictions, reports the Pew Research...
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Converting your home to LED lights – still a challenging user experience
Switching to LED bulbs in your home is still a bit expensive, but makes a lot of economic sense – as you quickly earn your money back through a MUCH lowered electricity...
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How EU leaders can listen to the views of their citizens expressed on Twitter
Vox Digitas By Jamie Bartlett, Carl Miller, David Weir, Jeremy Reffin, Simon Wibberley Report, 24 August 2014 ISBN 978-1-909037-63-2 Free download Over the last...
From Putting People First
Service design toolkit
The toolkit for service design is an introduction to the methodology of service design. With a simple step-by-step plan it offers you a practical do-it-yourself...
From Putting People First
E-Government for the post-2015 era: the usage perspective
E-Government for the post-2015 era: the usage perspective is the title of the 7th chapter of the recent report “United Nations E-Government Survey 2014 – E-Government...
From Putting People First
Facebook uses ethnography to deliver more relevant ads
“As researchers focusing on Facebook’s advertising, we led research trips with a cross-functional team of product managers, marketers, and engineers to Indonesia...
From Putting People First
Consumer Insights: The Music Experience in 2014
Today, music is as emotionally relevant as ever – and consumers have a myriad of ways to experience it, from streaming and downloading to live concerts and more...
From Putting People First