Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Learning from extreme consumers
Learning from Extreme Consumers by Jill Avery, Michael I. Norton Teaching Note, 9 pages, January 2014 Traditional market research methods focus on understanding...
From Putting People First
Jibo the “family robot” might be oddly charming, or just plain odd
The “world’s first family robot” is based on efforts to elicit emotional response in humans—a powerful idea, but one fraught with challenges, writes Will Knight...
From Putting People First
Book: Enchanted Objects
Enchanted Objects: Design, Human Desire, and the Internet of Things by David Rose Scribner (July 15, 2014) July 15, 2014 320 pages [Amazon] In the tradition of...
From Putting People First
Financial consumer protection: 5 lessons from behavioral research
In its new Focus Note, Applying Behavioral Insights in Consumer Protection Policy, CGAP (a unit affiliated with the Worldbank) presents a summary of the growing...
From Putting People First
Improve the travel experience at airports
Over the past years the Amsterdam agency edenspeakermann_ collaborated in a European cooperation that aims to create a seamless air travel experience for passengers...
From Putting People First
When science, customer service, and human subjects research collide. Now what?
Mary L. Gray wrote a long essay for ethnographymatters that argues that technology builders and interface designers, data scientists and ethnographers (working...
From Putting People First
Ethnography : an antifragile practice?
Simon Roberts of Stripe Partners continues his three part series on ethnography. In the first two posts in this series he examined ethnography as practiced in two...
From Putting People First
Report: Mapping and developing Service Design Research in the UK
The aim of the Service Design Research UK (SDR UK) Network of the Network is to review and consolidate the current state of Service Design knowledge within the...
From Putting People First
Behaviour change presentations at Nudgestock event
On 6 June OgilvyChange, the specialist behavioural sciences practice of Ogilvy & Mather UK, hosted the second edition of Nudgestock, the “largest gathering of behavioural...
From Putting People First
Sharing City Seoul: a model for the world
The Seoul city government has officially embraced the sharing economy by designating Seoul a Sharing City and is working in partnership with NGOs and private companies...
From Putting People First
IKEA’s Life At Home report
Core77 has drawn my attention to IKEA’s newly launched Life At Home report, which explores the home lives of people all over the globe, with a focus on the morning...
From Putting People First
“Savages”, an exhibition by Marguerite Kahrl in Torino
Now and then we use this blog to announce activities that are dear to us and deserve some promotion. Today it is the exhibition of artist Marguerite Kahrl, who...
From Putting People First
German psychologist aims to debunk behavioural economics (a.k.a. the “nudge” approach)
Daniel Kahneman, the ‘godfather’ of behavioural economics, has been challenged by rival psychologist Gerd Gigerenzer, director of the Centre for Cognition and Adaptive...
From Putting People First
Design thinking – what is it in practice?
Promoted heavily by academic institutions and consultancies alike, design thinking has been a big buzzword during the past decade, turning some people on and others...
From Putting People First
The future of modern marketing is human-centered
Before the turn of the 20th century into the 21st century, a movement began. This movement called for a more user-centered approach, or also commonly referred to...
From Putting People First
[Book] Foundations for Designing User-Centered Systems
Foundations for Designing User-Centered Systems: What System Designers Need to Know about People by Frank E. Ritter, Gordon D Baxter and Elizabeth F. Churchill...
From Putting People First
UK Government told to put people at centre of ‘digital revolution’
Digital services in the public sector must have user-centred design as a ‘primary focus’ if people are to benefit from IT growth, the report “Designing the Digital...
From Putting People First
How to use ethnography for in-depth consumer insight
Spending a weekend sitting in someone else’s house reporting when, why and how much they ate, drank, bathed, watched TV or used their mobile phone isn’t everyone...
From Putting People First
Renting isn’t lending: the ‘sharing economy’ fallacy
The sharing economy is a harmful misnomer, writes John Harvey, a researcher at the University of Nottigham. It conflates people who actually share with those who...
From Putting People First