Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Johan Blomkvist’s doctoral thesis on prototyping in service design
Representing Future Situations of Service Prototyping in Service Design by Johan Blomkvist Linköping Studies in Arts and Science Doctoral Dissertation Human-Centred...
From Putting People First
User experience is the new differentiator. How will that affect the internet?
The world of business is changing, as are the locations of the people who are driving that business. How companies reach new users and how they treat them once...
From Putting People First
Ethnography, magpies, shiny things, and parallel worlds
Three posts by Simon Roberts (?) explore the rise, fall and possible futures of ethnography in commercial settings. Ethnography, magpies and shiny things The first...
From Putting People First
How Facebook uses UX research to personalize the way we see each other
Facebook recently made profiles more “contextual” on their iOS app, writes John Paul Titlow in Fast Company. That means that like Google searches or other personalized...
From Putting People First
Maybe the Voice of the Customer isn’t
Criticizing Voice of the Customer (VOC) programs is like speaking out against motherhood and apple pie, writes marketing consultant Ron Shevlin. Yet, he says, there...
From Putting People First
Ethnography in action at Wells Fargo
Only a few years ago, the corporate view of retirement planning at San Francisco-based Wells Fargo Bank tended to focus on dollars and cents — how much an individual...
From Putting People First
Tell me a story: augmented reality technology in museums
Museums around the world today face the challenge of increasing and maintaining visitor numbers, especially with younger audiences. A fall in visitors is seen by...
From Putting People First
[Book] A Web for Everyone: Designing Accessible User Experiences
A Web for Everyone: Designing Accessible User Experiences by Sarah Horton & Whitney Quesenbery Rosenfeld Media, 2013 288 pages In their new book, A Web for Everyone...
From Putting People First
Behavioral approaches to product innovation at the Base of the Pyramid
Alexandra Fiorillo, Principal of GRID Impact, writes that if we want to achieve full financial inclusion, we cannot simply offer more financial products and services...
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IBM invests $100M in interactive experience labs globally
IBM this week announced plans to commit more than $100 million to globally expand its consulting services capability to help clients with experience design and...
From Putting People First
Crowdfunding for design: ITC-ILO campaign for training and facilitation card set
Are you a trainer? Do you facilitate meetings? The International Training Centre of the International Labour Organization (ITC-ILO, a specialised, not-for-profit...
From Putting People First
What is it that you do exactly?
When you work in user experience or one of its many subsets, you tend to hear questions about what you do a lot. UX professionals often get this inquiry from parents...
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People first, technology second. It’s time for businesses to get personal
Todd McKinnon, CEO of Okta, explains in Re/Code how also in a business context a people-centric focus is increasingly essential. “In order to unlock the opportunity...
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Six ways to design humanity and localism into Smart Cities
A long post by Rick Robinson, Executive Architect at IBM specialising in emerging technologies and Smarter Cities, admonishes Smart Cities planners and designers...
From Putting People First
Why smart cities need an urgent reality check
Responsive urban technology sounds enticing but citizens must not be disconnected from plans drawn up on their behalf, argues Gary Graham in The Guardian. “It’s...
From Putting People First
A UX view of the future of mobile networks and systems
The latest post of the User Experience Lab at Ericsson Research presents a UX view of the future of mobile networks and systems. “The “Remote Control over Mobile...
From Putting People First
Observing the technologists
Nick Seaver, a PhD candidate in sociocultural anthropology at UC Irvine, makes the case for the importance of “studying up“: doing ethnographies not only of disempowered...
From Putting People First
Swedish inspirations on design for public policy
The Forum for Social Innovation Sweden is a meeting place for academia, industry, government, civic society and non-profit organisations in Sweden striving to develop...
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The Great Convergence
Jesse James Garrett of Adaptive Path argues that the constellations in the user experience field are shifting and that we are experiencing some sort of collision...
From Putting People First