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Why enterprise software is so shockingly bad
From Putting People First

Why enterprise software is so shockingly bad

Programmer Michael Nygard thinks that the quality about some software that inspires love in their users, is totally devoid in enterprise software. “The best you...

Ethnographic research: a key to strategy
From Putting People First

Ethnographic research: a key to strategy

Ken Anderson, a senior researcher and anthropologist at Intel, wrote a short article for the Harvard Business Review on the importance of corporate ethnography:...

Open source and mobile banking
From Putting People First

Open source and mobile banking

After coming home from the Mobile World Congress, Mark Pickens, a microfinance analyst with CGAP

The three layers of handhelds user experience
From Putting People First

The three layers of handhelds user experience

Christian Lindholm, a partner and director at Fjord, argues that there are three layers in handhelds user experience: “The highest level I call Bling (this is because...

Nokia Siemens Network going for
From Putting People First

Nokia Siemens Network going for

The Nokia Siemens Network website and its forum site “Unite” contain a wealth of valuable articles and background papers: A huge amount of articles and whitepapers...

The Internet of Things in 2020
From Putting People First

The Internet of Things in 2020

In February 2008, the European Commission and an European industry working group (EPoSS) held a workshop on the Internet of Things, involving more than 80 experts...

How to keep innovating
From Putting People First

How to keep innovating

Microsoft Research Principal Scientist Bill Buxton outlines some counter-propositions to the idea of achieving mastery and the dogged pursuit of excellence: Always...

Book: Innovating for and by users
From Putting People First

Book: Innovating for and by users

Innovating for and by users Edited by Jo Pierson, Enid Mante-Meijer, Eug

Does UX still matter in tough economic times
From Putting People First

Does UX still matter in tough economic times

“Does UX still matter in tough economic times,” asks Temple University librarian Steven Bell on the blog “Designing Better Libraries”. “Promoting the user experience...

Whitepaper: Public Media 2.0
From Putting People First

Whitepaper: Public Media 2.0

The Center for Social Media of the American University in Washington has published a new whitepaper entitled:

In Defense of Readers
From Putting People First

In Defense of Readers

Mandy Brown, creative director at W. W. Norton & Company, wrote a nice story on A List Apart about understanding the needs of readers in web design. Despite the...

From the WIMP to the map interface
From Putting People First

From the WIMP to the map interface

“Cellphones have changed how we communicate with others, and now they are changing how we think about information,” argues John Markoff of the New York Times. “With...

Rethinking banking for the twenty-first century
From Putting People First

Rethinking banking for the twenty-first century

MIT Media Lab has set up a Center for Future Banking. I guess they have some work to do. “Researchers at the Center for Future Banking, in collaboration with Bank...

Jeffrey Sachs on the transformational power of mobile devices in Africa
From Putting People First

Jeffrey Sachs on the transformational power of mobile devices in Africa

Jeffrey Sachs, the director of the Earth Institute at Columbia University and special adviser to the United Nations Secretary-General on the Millennium Development...

Yochai Benkler on
From Putting People First

Yochai Benkler on

Yochai Benkler, who is the Berkman Professor of Entrepreneurial Legal Studies at Harvard and faculty co-director of the Berkman Center for Internet and Society,...

Forthcoming Rosenfeld Media books
From Putting People First

Forthcoming Rosenfeld Media books

Rosenfeld Media, which is run by Lou Rosenfeld, publishes short, practical, and useful books and webinars on user experience design. Here are their forthcoming...

Playful augmented objects
From Putting People First

Playful augmented objects

Touch is a research project, led by Timo Arnall, that investigates Near Field Communication (NFC), a technology that enables connections between mobile phones and...

Kazys Varnelis
From Putting People First

Kazys Varnelis

Kazys Varnelis [CV | blog], the author of Networked Publics and the Director of the Network Architecture Lab at the Columbia University Graduate School of Architecture...

Dubberly Design articles
From Putting People First

Dubberly Design articles

Hugh Dubberly is a forum editor at Interactions Magazine, which means that he writes, co-writes or edits articles for the magazine. The website of his company,...

Interview with Jeff Howard of Design for Service
From Putting People First

Interview with Jeff Howard of Design for Service

Jeff Howard writes the blog Design for Service and is also the curator of the most comprehensive and well organised service design reference library on the internet...
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