Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
The power of creativity from below
Anthropologist Michael Thompson believes in the power of creativity from below in solving some of the smaller and bigger problems of our time. “People generally...
From Putting People First
The IBM plan to bring design thinking to big business
For going on four years now, IBM has been working to reinvent itself as a design-led business. In 2012, the computing behemoth employed just one designer for every...
From Putting People First
Target CEO goes on ethnographic tour of customers’ homes
Target CEO Brian Cornell’s quest to understand shoppers takes him inside customers’ homes, looking in their cupboards and closets during pre-arranged visits. The...
From Putting People First
Forrester Research: Mobile marketing companies lack ethnographic capabilities
In June 2015, Google commissioned Forrester Consulting to evaluate how prepared mobile marketers are to deliver to consumers during quick mobile “moments” – i.e...
From Putting People First
[Book] Validating Product Ideas Through Lean User Research
Validating Product Ideas Through Lean User Research by Tomer Sharon Rosenfeld Media, January 2016 344 pages Want to know what your users are thinking? If you’re...
From Putting People First
Digital media companies need to make user experience a priority — or else
Digital publishing, seeming perpetually up against terrible economics that prize quantity over quality, has reached a point where navigating it is akin to “walking...
From Putting People First
Experientia website completely reshaped
Experientia is pleased to announce that we’ve started 2016 with a brand new website. Experientia’s now officially 10 years old, and we decided that the best way...
From Putting People First
Qualitative study of Apple Watch users shows enthusiasm is cooling
Apple Watch usage is dropping off as the novelty factors fades away, according to a qualitative study by MBLM, a “brand intimacy agency”, reports Luke Dormehl in...
From Putting People First
Intel study on how people “feel” about their computing devices
Recently, Intel UX Innovation Manager Dr. Daria Loi and her team conducted a study to determine how technology users around the world feel about their computing...
From Putting People First
Pritzker Prize winner brings communities into the design process
The radical Chilean architect Alejandro Aravena, known for his pioneering social housing projects in Latin America, has been named as the winner of the 2016 Pritzker...
From Putting People First
[New publication] The Hackable City: A Research Manifesto and Design Toolkit
The Hackable City: A Research Manifesto and Design Toolkit Authors – Cristina Ampatzidou (University of Amsterdam / University of Groningen) – Matthijs Bouw (One...
From Putting People First
Introducing Humans, a truly human-centered social networking app
Fabien Girardin of the Near Future Laboratory today launched Humans, an app “that offers a way to rationally manage too many social media contacts and slows down...
From Putting People First
How Eataly has redefined the third place to create a new customer experience
This short reflection on Eataly by Sergio Gutierrez, Ankur Johar, Christian Lillo, Anjali Singh and and Sofia Sourtzis positions it as a “third place”. Ray Oldenburg...
From Putting People First
Why we need better UI in patient-used medical devices
With patients increasingly treating themselves at home, often using specialist equipment, the chance of use errors increases, and the ensuing results can be deadly...
From Putting People First
The power of the nudge to change our energy future
Sebastian Berger, Assistant Professor of Organization at the University of Bern, writes in the Scientific American how the default option, a simple change based...
From Putting People First
[Book] Service Design for Business
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, Lavrans Løvlie, Melvin Brand Flu Wiley Publishers December 2015...
From Putting People First
Consumers are bored with today’s tech and nervous about tomorrow’s
Accenture just launched (press release) the results of its Igniting Growth in Consumer Technology survey where it polled 28,000 consumers in 28 countries on their...
From Putting People First
[Reports] Shaping the Library to the Life of the User
Shaping the Library to the Life of the User: Adapting, Empowering, Partnering, Engaging by Merrilee Proffitt, James Michalko and Melissa Renspie OCLC Online Computer...
From Putting People First
How focus on UX helped gov.uk win design of the year
The goal of self-service sites is to help users find answers themselves, forestalling the need to contact a real person. When such a site is done right, it leads...
From Putting People First