Blogroll | Communications of the ACM

From Putting People First

[Book] Research for Designers: A Guide to Methods and Practice

Research for Designers A Guide to Methods and Practice By Gjoko Muratovski – Auckland University of Technology, New Zealand and Tongji University, China SAGE Publications... Experientia
From Putting People First | November 27, 2015 at 09:33 AM

From Putting People First

50 important customer experience stats for business leaders

Esteban Kolsky is a customer strategist, researcher, keynote speaker, and a consultant (analyst for 15 years, 8 years with Gartner). He believes that research has... Experientia
From Putting People First | November 26, 2015 at 12:33 PM

From Putting People First

50 important customer experience stats for business leaders

Esteban Kolsky is a customer strategist, researcher, keynote speaker, and a consultant (analyst for 15 years, 8 years with Gartner). He believes that research has... Experientia
From Putting People First | November 26, 2015 at 12:33 PM

From Putting People First

How Nissan’s using anthropology to make autonomous cars safe

What happens when robot cars meet complex social interaction, like head nods, horn honks, or even road rage? Dr. Melissa Cefkin “is here to teach autonomous cars... Experientia
From Putting People First | November 26, 2015 at 12:04 PM

From Putting People First

How Nissan’s using anthropology to make autonomous cars safe

What happens when robot cars meet complex social interaction, like head nods, horn honks, or even road rage? Dr. Melissa Cefkin “is here to teach autonomous cars... Experientia
From Putting People First | November 26, 2015 at 12:04 PM

From Putting People First

How brands design customer experiences of the future

In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great... Experientia
From Putting People First | November 26, 2015 at 11:53 AM

From Putting People First

How brands design customer experiences of the future

In today’s digital age, consumers expect more from the business they support and the products they purchase. Consumers, Macala Wright writes, not only expect great... Experientia
From Putting People First | November 26, 2015 at 11:53 AM

From Putting People First

Open call for social impact business ideas and start-ups in Italy

Rinascimenti Sociali [“Social Renaissances”], the first accelerator of social knowledge and entrepreneurship in Italy, launches Foundamenta, a call exclusivelyOpen... Experientia
From Putting People First | November 12, 2015 at 12:36 PM

From Putting People First

Open call for social impact business ideas and start-ups in Italy

Rinascimenti Sociali [“Social Renaissances”], the first accelerator of social knowledge and entrepreneurship in Italy, launches Foundamenta, a call exclusivelyOpen... Experientia
From Putting People First | November 12, 2015 at 12:36 PM

From Putting People First

Interview with John Thackara: how to thrive in the next economy

On the occasion of the U.S. launch of his new book, How to Thrive in the Next Economy: Designing Tomorrow’s World Today, John Thackara sat down with Core77’s Allan... Experientia
From Putting People First | November 12, 2015 at 12:25 PM

From Putting People First

Interview with John Thackara: how to thrive in the next economy

On the occasion of the U.S. launch of his new book, How to Thrive in the Next Economy: Designing Tomorrow’s World Today, John Thackara sat down with Core77’s Allan... Experientia
From Putting People First | November 12, 2015 at 12:25 PM

From Putting People First

Blackphone 2 review: privacy and great usability

Guardian writer Samuel Gibbs writes that the second edition of the Blackphone by security and privacy company Silent Circle is a step up in usability and is surprisingly... Experientia
From Putting People First | November 11, 2015 at 06:09 AM

From Putting People First

Blackphone 2 review: privacy and great usability

Guardian writer Samuel Gibbs writes that the second edition of the Blackphone by security and privacy company Silent Circle is a step up in usability and is surprisingly... Experientia
From Putting People First | November 11, 2015 at 06:09 AM

From Putting People First

Interview with Birgit Mager on the evolution of service design

Ayla Newhouse of Adaptive Path interviewed Birgit Mager, President and Co-Founder of the International Service Design Network, on how she got into service design... Experientia
From Putting People First | November 11, 2015 at 05:18 AM

From Putting People First

Interview with Birgit Mager on the evolution of service design

Ayla Newhouse of Adaptive Path interviewed Birgit Mager, President and Co-Founder of the International Service Design Network, on how she got into service design... Experientia
From Putting People First | November 11, 2015 at 05:18 AM

From Putting People First

Why service design is luxury’s new battleground

Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to... Experientia
From Putting People First | November 10, 2015 at 01:04 PM

From Putting People First

Why service design is luxury’s new battleground

Ana Andjelic writes in AdAge that most legacy luxury brands are failing at delivering service, especially online: The fact that most legacy luxury brands fail to... Experientia
From Putting People First | November 10, 2015 at 01:04 PM

From Putting People First

For years, Apple followed user-centered design principles. Then something went wrong.

Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback,... Experientia
From Putting People First | November 10, 2015 at 12:18 PM

From Putting People First

For years, Apple followed user-centered design principles. Then something went wrong.

Don Norman and Bruce Tognazzini are taking their gloves off and accuse Apple of abandoning the fundamental principles of good design: discoverability, feedback,... Experientia
From Putting People First | November 10, 2015 at 12:18 PM

From Putting People First

The science of human behavior is reshaping the US government

In September, President Barack Obama signed an executive order that directs federal agencies to incorporate insights from behavioral science into their programs... Experientia
From Putting People First | November 10, 2015 at 12:01 PM