Blogroll | Communications of the ACM

From Putting People First

Nissan’s place-based design process

Megan Neese is a senior manager in the Future Lab at Nissan Motor Ltd., a cross-functional team tasked with uncovering new business opportunities for the future... Experientia
From Putting People First | August 1, 2015 at 12:05 PM

From Putting People First

[Report] Design for Service Innovation & Development

Design for Service Innovation & Development: Final Report Edited by y Daniela Sangiorgi, Alison Prendiville, Jeyon Jung and Eun Yu May 2015 DeSID (Design for Service... Experientia
From Putting People First | August 1, 2015 at 11:18 AM

From Putting People First

Service Design in Consumer Banking: the challenges and opportunities

Last month the people from Irish UX consultancy Frontend Design looked at the UX revolution in healthcare and how changes in that sector are moving towards putting... Experientia
From Putting People First | July 31, 2015 at 12:45 PM

From Putting People First

[Book] Excited to announce the new book by John Thackara

How to thrive in the next economy by John Thackara Thames & Hudson August 2015, 192pp Abstract Drawing on a lifetime of travel in search of real-world alternatives... Experientia
From Putting People First | July 31, 2015 at 12:21 PM

From Putting People First

New qualitative research on video consumption by UK youth

TV viewing (live, playback and Broadcaster VOD services) dominates the video viewing of all ages; however 16-24s have a more varied video diet, with TV accounting... Experientia
From Putting People First | July 27, 2015 at 03:26 AM

From Putting People First

Breaking Free from The Lean Startup religion: The Service Designer Manifesto

Breaking Free from The Lean Startup religion: The Service Designer Manifesto by Tenny Pinheiro Eise Books July 21, 2015 – 52 pages Free on Kindle Abstract Our civilization... Experientia
From Putting People First | July 27, 2015 at 03:22 AM

From Putting People First

Nudging to fix the world

Last week the UK media were suddenly abuzz on how behavioural insights can help government decisions and actions by being able to nudge behaviour in a favourable... Experientia
From Putting People First | July 27, 2015 at 03:17 AM

From Putting People First

How ethnographic research helped transform a US paint company

Almost all business leaders now acknowledge that they would love to engage in the deep learning that long-term customer observation can foster, but in practiceHow... Experientia
From Putting People First | July 22, 2015 at 05:13 AM

From Putting People First

The student experience and the future of the library

Libraries have moved from being the location for search, access and advice to playing a much smaller role within a much larger information landscape, writes a researcher... Experientia
From Putting People First | July 22, 2015 at 04:48 AM

From Putting People First

Why does Tinder work? A biological anthropologist explains…

Users of the dating app assess potential partners in much the same way as neanderthals did, according to anthropologist Dr. Helen Fisher, a biological anthropologist... Experientia
From Putting People First | July 18, 2015 at 06:14 AM

From Putting People First

LSE anthropologist: microcredit only adds to poverty

Far from being a panacea, small loans add to poverty and undermine people by saddling them with unsustainable debt, argues anthropologist Dr. Jason Hickel of the... Experientia
From Putting People First | July 18, 2015 at 06:01 AM

From Putting People First

An anthropologist on the Photoshop team

Almost two years ago, the Photoshop team pivoted to focus its energies and resources on design features and workflows. To be successful, the team needed to understand... Experientia
From Putting People First | July 18, 2015 at 05:42 AM

From Putting People First

Using collective intelligence to solve complex societal issues

Acclaimed anthropologist Stefana Broadbent leads a new “Collective Intelligence” unit at Nesta, the UK innovation charity, that is “looking at ways to support the... Experientia
From Putting People First | July 17, 2015 at 06:39 AM

From Putting People First

Interview with Amy Parnell, Director of UX at LinkedIn

SocialTimes recently chatted with Amy Parnell, the director of user experience at LinkedIn, to learn more about what goes into a redesign (or a slight tweak). What... Experientia
From Putting People First | July 17, 2015 at 06:07 AM

From Putting People First

The ethics of digital design

Designers, writes Cennydd Bowles in a Design Council opinion piece, have a central role in safeguarding digital products so they not only empower but also protect... Experientia
From Putting People First | July 14, 2015 at 04:12 AM

From Putting People First

Smart Cities will know everything about you

So, asks consultant Mike Weston, how can marketers cash in without becoming enemies of the people? Wistron writes that the law will be too slow to catch up with... Experientia
From Putting People First | July 14, 2015 at 03:12 AM

From Putting People First

Why are microwave ovens all so difficult to use?

The first ‘science oven’, launched in 1967, was simple to use but then digital interfaces came along and made things worse. The real problem, according to Charles... Experientia
From Putting People First | July 13, 2015 at 05:44 AM

From Putting People First

Videos online of KISD service design conference

On May 18th 2015 the Köln International School of Design (KISD) in Germany hosted the conference “Service Design – Redefining the Meaning of Design“. Designers,... Experientia
From Putting People First | July 4, 2015 at 02:45 AM

From Putting People First

Wells Fargo bank uses ethnographic research to design a better customer experience

During a Speaker Spotlight Q&A at Forrester’s CXNYC 2015 conference for customer experience professionals, Mark McCormick, Wells Fargo’s Head of Wholesale UserWells... Experientia
From Putting People First | July 2, 2015 at 06:09 AM

From Putting People First

Interview with HTC’s head designer on experience design

Drew Bamford is the person responsible for making the ITC’s experience design – how the company’s devices feel and work like ‘HTC phones’ rather than just another... Experientia
From Putting People First | July 2, 2015 at 03:12 AM