Blogroll | Communications of the ACM

From Putting People First

[Experientia book] Ethnography on elderly health and wellness

As we age, we increasingly depend on public services and the community for support. Well-designed public services can greatly affect the lives of the elderly and... Experientia
From Putting People First | September 29, 2015 at 10:44 AM

From Putting People First

Privacy is UX

UX strategist and researcher Alex Schmidt argues that in a world full of security breaches, snooping, and third-party data aggregators, you should know where your... Experientia
From Putting People First | September 27, 2015 at 06:06 AM

From Putting People First

[Book] The first-ever ethnographic study of the global reinsurance industry

Making a Market for Acts of God: The Practice of Risk Trading in the Global Reinsurance Industry By Paula Jarzabkowski, Rebecca Bednarek, and Paul Spee Oxford Scholarship... Experientia
From Putting People First | September 26, 2015 at 07:51 AM

From Putting People First

[Free eBook] Understanding the Connected Home

Understanding the Connected Home: Thoughts on living in tomorrow’s connected home By Peter Bihr and Michelle Thorne Berlin, September 2015 Available on GitBook[Free... Experientia
From Putting People First | September 24, 2015 at 11:41 AM

From Putting People First

[Video] Genevieve Bell on finding the ‘why’ in a complex, data-driven world

Our world is continuing to become more complex, more intense and more data driven. Yet counter-intuitively, this is making the human element more and more important... Experientia
From Putting People First | September 24, 2015 at 11:00 AM

From Putting People First

Is it time to forget Big Data and focus on real people?

Big data opens up whole world of insight for designers, but only if we focus on the actual users behind the numbers, writes Maya Nix, the Marketing Content Producer... Experientia
From Putting People First | September 24, 2015 at 10:52 AM

From Putting People First

Using business anthropology for strategic cost reduction

When business anthropologists work with the C-suite of large companies, the clients or employers tend to be the chief marketing officer (for consumer research),... Experientia
From Putting People First | September 24, 2015 at 10:45 AM

From Putting People First

Gallup: quantitative customer experience metrics aren’t enough

Over the past decade, Gallup has observed a growing arms race among brands to implement bigger and better customer experience platforms. These systems — also called... Experientia
From Putting People First | September 5, 2015 at 12:37 PM

From Putting People First

Ezio Manzini talk at the RSA (London)

Excerpt (above) – full replay Abstract How do we nurture conditions in which a diffuse creativity can flourish and evolve through collaborative organisations and... Experientia
From Putting People First | September 5, 2015 at 10:46 AM

From Putting People First

Prototypes capturing new user experiences for bicycles

Back in May 2015, the Urban Futures team of the Future Cities Catapult (based in London, UK) completed a design research project around cycling. This short project... Experientia
From Putting People First | September 5, 2015 at 10:13 AM

From Putting People First

[Book] Anthropologist observes the world of London bankers

Swimming with Sharks: My Journey into the World of the Bankers by Joris Luyendijk Guardian Faber Publishing September 2015 – 288 pages Joris Luyendijk, an investigative... Experientia
From Putting People First | September 5, 2015 at 09:10 AM

From Putting People First

What do people really do at airports?

A few days ago researcher Ben Kraal gave a talk at UX Australia 2015 describing four years of research done by him and his colleagues on what people do in airports... Experientia
From Putting People First | September 2, 2015 at 07:03 AM

From Putting People First

[Book] The Silo Effect

The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers by Gillian Tett Simon & Schuster – September 1, 2015 304 pages > Extract Abstract... Experientia
From Putting People First | September 2, 2015 at 06:29 AM

From Putting People First

Anthropologists addressing burning issues on a hot planet

Our planet is becoming increasingly hot. We are facing climate change, social turmoil on local and global scales, and changing political and economic systems. The... Experientia
From Putting People First | September 2, 2015 at 06:00 AM

From Putting People First

Innovation labs as public change agents

Jesper Christiansen and Runa Sabroe of the Danish human-centred internal governmental body MindLab ask how to increase the effectiveness and legitimacy of public... Experientia
From Putting People First | August 15, 2015 at 06:09 AM

From Putting People First

What is the ‘sharing economy’? A perspective from Seoul

As a Fulbright grantee, Emily Hong spent part of the last year researching the sharing economy in Seoul. One of her main findings? Korea actually has two. The first... Experientia
From Putting People First | August 15, 2015 at 05:53 AM

From Putting People First

Jon Kolko: Design thinking comes of age

How should companies think about design centricity? For Jon Kolko, vice president of design at Blackboard, an education software company, design thinking can define... Experientia
From Putting People First | August 14, 2015 at 12:25 PM

From Putting People First

Thingclash: putting human values in the IoT

The Internet of Things (IoT) is forecast to be one of the most far reaching and fundamental shifts in how people interact with technology and their environmentThingclash... Experientia
From Putting People First | August 11, 2015 at 05:44 AM

From Putting People First

[Book] Aging and the Digital Life Course

Aging and the Digital Life Course Edited by David Prendergast and Chiara Garattini Series: Life Course, Culture and Aging: Global Transformations Publisher: Berghahn... Experientia
From Putting People First | August 11, 2015 at 05:30 AM

From Putting People First

Stanford: taking back control of an autonomous car takes five to eight seconds

Autonomous cars are based on the premise – similar to airplanes – that the human driver can take back control of the vehicle in case of emergency. But that takes... Experientia
From Putting People First | August 8, 2015 at 08:48 AM