Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Peter Morville on creating a cultural fit
Interesting reflection by acclaimed information architect Peter Morville: “As a consultant for two decades, I’ve been a tourist in all sorts of cultures. I’ve worked...
From Putting People First
The false promise of actionable insight
Abby Margolis, Director of Research at Claro Partners, has become worried that consultants risk becoming a ring of human insight traffickers, rather than the researchers...
From Putting People First
Psych-savvy product management for truly human technology
What is the role of psychology, neuroscience or social behavioral study in real product management? How can it be harnessed to build better products? In this article...
From Putting People First
New ebook details Seoul’s Sharing City project
With its official, city-wide commitment to the sharing economy, Seoul’s metropolitan government has emerged as a leader in the global sharing movement. Recently...
From Putting People First
The drive towards user-centred engineering in automotive design
Bryant, Scott & Wrigley, Cara (2014) The drive towards user-centred engineering in automotive design. In Bohemia, Erik, Rieple, Alison, Liedtka, Jeanne, & Cooper...
From Putting People First
Why government websites are terrible and how to fix them
By exposing how confusing food stamp applications and other government online services can be, Citizen Onboard hopes to make them better. Anna North reports in...
From Putting People First
Five tips for experience designers working on healthcare innovation
Earlier this year Tracy Brown, a London-based UX designer, had the opportunity to work within an innovation lab called The Digital Innovation group (DIG), created...
From Putting People First
Domestic abuse and the law
OCAD‘s Super Ordinary Lab in Toronto, Canada also just started an unusual social design project that is worth sharing. Domestic Abuse and the Law: Confronting Systemic...
From Putting People First
Great resource on design research methods
Last week I was at Toronto’s OCADU (Ontario College of Art and Design – University), where Suzanne Stein showed me around in her Super Ordinary lab. One hidden...
From Putting People First
High tech psyche
If you want to be free in a digital age, must you switch off your computer, ask two new books, The End of Absence and The Glass Cage. The End of Absence: Reclaiming...
From Putting People First
Using HCD to make mobile money relevant
Earlier in 2014, two consecutive Mondato Insights examined the role of Human Centered Design (HCD) in enhancing the user experience and closing the gap between...
From Putting People First
Reflecting on EPIC 2014
Simon Roberts – now of Stripe Partners – was the organizer of last year’s EPIC (Ethnographic Praxis in Industry Conference) in London. He did a truly excellent...
From Putting People First
An interview with Dirk Knemeyer on UX and reinventing democracy
Dirk Knemeyer is a UX thought leader, an entrepreneur, a game designer, and a former UXmatters columnist. Recently, Pabini Gabriel-Petit had the opportunity to...
From Putting People First
The anthropology of self-tracking devices (video)
Cultural anthropologist Natasha Schüll bridged the gap between human interaction and machine workings in her research on gambling. Her current research focuses...
From Putting People First
Focus groups are worthless
If Erika Hall, co-founder of Mule Design, could achieve one thing with her time here on earth, Ishemight be content if that one thing could be burning to the ground...
From Putting People First
An ethnographic introduction
A Simple Introduction to the Practice of Ethnography and Guide to Ethnographic Fieldnotes By Brian A. Hoey, Ph.D., Associate Professor of Anthropology, Marshall...
From Putting People First
Human-centered design toolkit by IDEO.org
The team at IDEO.org launched Design Kit — a “refresh” of its HCD Connect platform launched in 2011. It is a step-by-step guide to the elements of human-centered...
From Putting People First
Digital tools for design research
Dan Perkel of IDEO Labs shares how he and his colleagues use digital methods and tools to enhance the research process in five distinct activities: – Exploring...
From Putting People First
Why banks need to revamp their user experience
The most interesting things happening in financial services are not happening in financial services, writes Rich Berkman, Associate Partner of IBM Interactive Experience...
From Putting People First