Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
The startup “that helps companies fix their user experience problems”
Davey Alba explains in Wired how UserTesting runs an online panel of over 1 million testers—volunteers mostly—who can test products and other company materials...
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The rise of the Chief Behavioral Officer
After the Chief Experience Officer, the new trendy job title from corporate America is the Chief Behavioral Officer: “Dan Egan of the automated investing service...
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Privacy and human behavior in the age of information
Privacy and human behavior in the age of information Alessandro Acquisti, Laura Brandimarte and George Loewenstein (of Carnegie Mellon University) Science 30 January...
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Big Data and Small: Collaborations between ethnographers and data scientists
In the past three years, Heather Ford — an ethnographer and now a PhD student — has worked on ad hoc collaborative projects around Wikipedia sources with two data...
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New Wikipedia page on “Design for behaviour change”
The new Wikipedia page on “Design for behaviour change” starts as follows: “Design for behaviour change is a sub-category of design, which is concerned with how...
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[Book] Beyond Design Ethnography
Beyond Design Ethnography: How Designers Practice Ethnographic Research Edited by Prof. Nicolas Nova along with Lysianne Léchot-Hirt of HEAD–Genève (CH), and Fabienne...
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Designing a user experience for wearable devices
Gradinar Razvan discusses some of the questions that UX designers will need to consider when designing for wearables. In particular, he presents the key things...
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Ethnographic research of Davos delegates leads to some striking results
Every January, hundreds of politicians, CEOs, scientific experts, and celebrities gather for their annual meeting in the exclusive Swiss ski resort of Davos to...
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Pfizer uses ethnography and medical anthropology in drug development process
In 2013 Pfizer leadership realized that to better enable patient engagement throughout the entirety of the drug discovery, development, and delivery process, the...
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Microsoft survey in 12 countries highlights people’s concerns about privacy
Microsoft’s second annual survey (pdf) of Internet users around the world has many obvious insights on the benefits of technology for how people shop, work, learn...
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Time for Big Anthropology
Numbers don’t tell us everything we need to know [in health care], writes strategic consultant Dan Beckham. We must also consider human culture: “That’s often the...
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The agency is dead. Long live the agency.
The traditional agency model is physically more than alive on a small scale, but mentally has been stagnating, writes Tobias van Schneider, Product Design Lead...
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In the age of the Internet of Things, all products are software products
Esko Kilpi, the principal of Esko Kilpi Ltd, a leading research and consultancy firm focusing on the art of interaction, science of social complexity and the design...
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Behavioural Economics and Health: Nudging Toward a Culture of Wellness
Behavioural Economics and Health: Nudging Toward a Culture of Wellness Report by David Verbeeten The Conference Board of Canada, 52 pages, January 15, 2015 This...
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[Book] Inventing the Muslim Cool
At Experientia we believe in the importance of understanding cultural differences, no matter how wide they might be. There is not much qualitative research, it...
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Texting is family glue for the 21st century
Recent research from the University of Kansas looks at the way technological advancements influence interpersonal communication, with a focus on familial relationships...
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Case study: Service innovation in the public sector
Case study: Service innovation in the public sector Service Design Network site This case study is based on a series of public sector projects commissioned by the...
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Videos online of Service Design Global Conference 2014
On 7-8 October around 650 global thought leaders and practitioners from sectors such as hospitality, insurance, retail, telecommunications, finance, IT and healthcare...
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Ezio Manzini’s introduction to design for social innovation
Design, When Everybody Designs – An Introduction to Design for Social Innovation By Ezio Manzini The MIT Press, 264 pages February 2015 In a changing world everyone...
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