Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
How Facebook design researchers evaluate the first-time user experience
Chris Dannen, the editor of Co.Labs at FastCompany, sat down with Facebook UX Researcher Marco De Sa to learn his thoughts on enticing first-time users. The interview...
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CGAP CEO: Human-centered design for the Base of the Pyramid
Tilman Ehrbeck, CEO of CGAP (the Consultative Group to Assist the Poor, affiliated with the Worldbank), writes about how his organization has used human-centered...
From Putting People First
Book: Hidden in Plain Sight (by Jan Chipchase)
Hidden in Plain Sight: How to Create Extraordinary Products for Tomorrow’s Customers by Jan Chipchase Harper Collins Publishers April 2013 256 pages (Amazon link)...
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Videos online of March 2013 Healthcare Experience Design conference
On March 25, the Healthcare Experience Design (HxD) conference took place in Boston. Speakers discussed how human centered design and design thinking can improve...
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iHub Nairobi welcomes Michele Visciola
Michele Visciola, Experientia’s president and user research director, will speak at Kenya’s iHub this week, on Friday 19th April. Michele is currently in Nairobi...
From Putting People First
Report: People Powered Health
People Powered Health: Health For People, By People and With People by Matthew Horne, Halima Khan and Paul Corrigan April 2013 – 58 pages NESTA, UK This report,...
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Right to erasure protects people’s freedom to forget the past, says expert
Viktor Mayer-Schönberger says the ability to forget our past, both on and offline, is an essential part of what makes us human. “The more I’ve worked on data protection...
From Putting People First
Does design thinking address quick fixes at the expense of root causes?
Does design thinking address quick fixes at the expense of root causes, asks John Thackara, referring to “Why the d.school has its limits,” a provocative article...
From Putting People First
Rx: Human nature
Why doesn’t a woman who continues to have unwanted pregnancies avail herself of the free contraception at a nearby clinic? What keeps people from using free chlorine...
From Putting People First
To Dwell Is To Garden: An empathic approach to employee experience design
Liana Dragoman writes on UX magazine about the role of experience design in employee empowerment. “It has become increasingly important for customer-focused organizations...
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Book: Interviewing Users (by Steve Portigal)
Interviewing Users: How to Uncover Compelling Insights by Steve Portigal Rosenfeld Media To be published: early May 2013 Interviewing is a foundational user research...
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#wethedata
Right now, data may be what we intentionally share, or what is gathered about us – the product of surveillance and tracking. We are the customer, but our data are...
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Insights from network data analysis that yield field observations
As part of Ethnomining, the April 2013 Ethnographymatters edition on combining qualitative and quantitative data, edited by Nicolas Nova, Fabien Girardin describes...
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Bitcoin is just the poster currency for a growing movement of alternative tender
Scott Smith of futures research lab Changeist writes in Quartz about the long history of alternative currencies, and criticizes Bitcoin because “they set too high...
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Designing better experiences through data
Access to big data is growing at an incredible pace. With increased information from various sources available on smartphones and tablets, many companies now realize...
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Book: Service Design by Industrial Designers
Service Design by Industrial Designers By Froukje Sleeswijk Visser Technical University Delft 2013, 104 pages Design practice is changing. The applications of design...
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Videos of breakout sessions at the recent Interaction13 conference in Toronto
The IxDA gathered in Toronto, Canada’s largest center for design, for its 6th annual conference. Here are the video records of the breakout talks that took place...
From Putting People First
Videos of keynotes and panel discussions at the recent Interaction13 conference in Toronto
The IxDA gathered in Toronto, Canada’s largest center for design, for its 6th annual conference. Here are the video records of the keynotes and panel discussions...
From Putting People First
Communicating sustainability: lessons from public health
Experts in public health have struggled with enabling behaviour change for years. The sustainability sector should learn what it can from their experiences, writes...
From Putting People First