Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Why we are so rude online
Why are we so nasty to each other online, asks Elizabeth Bernstein in the Wall Street Journal. Whether on Facebook, Twitter, message boards or websites, we say...
From Putting People First
Smart cities in Italy and France
The European House-Ambrosetti, an Italian economic think tank/management consultancy and organisers of the very prestigious annual international economic conference...
From Putting People First
‘Smart City’ planning needs the right balance (WSJ)
In the pantheon of Next Big Thing trends, the concept of “smart cities” is one of the trendiest, writes Ben Rooney in the Wall Street Journal. The idea is that...
From Putting People First
How to design mental models that create a superior user experience
Leanne Byrom, a freelance UX practitioner and UX lead for Phosphor Digital, writes about the importance of mental models in UX design: Designing something right...
From Putting People First
Mass persuasion, one user at a time
Nir Eyal writes how marketers are increasingly personalizing their products and services to meet their customers’ changing needs, and how customization used in...
From Putting People First
Book: Doing Design Ethnography
Doing Design Ethnography By Andrew Crabtree, Mark Rouncefield, Peter Tolmie Springer Publishers – Human-Computer Interaction Series March 2012, 212 pages (Amazon...
From Putting People First
How cultural differences affect mobile use
CNN reports on mobile phone culture and how use differs starkly across cultures. Whereas the article is rather superficial, the “open mic” videos from New York...
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Aaron Marcus publishes (free) ebook about HCI in Sci-Fi
The Past 100 Years of the Future: Sci-Fi and HCI in Movies and Television by Aaron Marcus 2012 – 197 pages On 24 August 2012, AM+A published its first ebook, The...
From Putting People First
Alok Nandi to chair Interaction14 – February 2014 in Amsterdam
The IxDA Board of Directors just announced that Alok Nandi will be Chair of Interaction14, to be held February, 2014 in Amsterdam in conjunction with Utrecht School...
From Putting People First
Designing for Mobile, Part 1: Information Architecture
Mobile devices come with a whole host of new constraints (and opportunities) for our designs. In this – the first part of her series on mobile design – Elaine McVicar...
From Putting People First
The magic of good service
THE customer is king. So some firms have started appointing chief customer officers (CCOs) to serve the king more attentively. These new additions to the (already...
From Putting People First
Book: Life at Home in the Twenty-First Century
Life at Home in the Twenty-First Century By Jeanne E. Arnold, Anthony P. Graesch, Enzo Ragazzini, and Elinor Ochs UCLA, Cotson Institute of Archaeology July 2012...
From Putting People First
Latest RSA Animate on the truth about dishonesty
In this new RSA Animate, Dan Ariely, bestselling author and professor of psychology and behavioural economics at Duke University, explores the circumstances under...
From Putting People First
Book: Observing the User Experience
Observing the User Experience A Practitioner’s Guide to User Research by Elizabeth Goodman, PhD candidate, University of California, Berkeley’s School of Information...
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Why user-centered design is not enough, by John Wood
John Wood, Emeritus Professor of Design at Goldsmiths, University of London, argues on Core77 that the user-centered mindset is based on a one-dimensional map in...
From Putting People First
SAP’s new Mobility Design Center uses user-centered design approach
A few days ago SAP announced the opening of the new SAP Mobility Design Center to help customers meet the growing need for individualized mobile solutions. Headquartered...
From Putting People First
Five experts on what comes after the touchscreen
Post-touch hasn’t found the killer use case that the mouse found with GUIs and the touchscreen found with mobile web browsing and apps — but it’s not for lack of...
From Putting People First
Can ethnography save enterprise social networking?
In this guest post for Ethnography Matters, Mike Gotta from Cisco Systems, makes the case for bringing the human back into enterprise software design and development...
From Putting People First
The workplace of 2025 will be wherever you want it
Sampling views from a panel representing Imperial College London, the Massachusetts Institute of Technology (MIT), the University of Washington, other international...
From Putting People First