Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Towards human-centred knowledge management tools
Institute for the Future just released its latest research report, Knowledge Tools of the Future, written by Alex Pang and Mike Love. The report takes an in-depth...
From Putting People First
Nokia The Way We Live Next 3.0
The third edition of Nokia’s The Way We Live Next conference took place yesterday and today in Espoo, Finland. Nokia’s blog, Nokia Conversations, reports on a few...
From Putting People First
Using ethnography to improve user experience
Bonny Colville-Hyde of CX Partners has written a good introductory article on the value of ethnographic research. How can you ensure your service stands out from...
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Accenture says tech-driven approach to CE innovation outdated
Consumer electronics companies must rethink the old technology-driven approach to innovation because industry convergence has made this model obsolete, claims a...
From Putting People First
How to create a long-tail user experience
Andrew Maier of UXBooth reflects on how to cultivate (or dissolve) a community, or in other words how to create a long-tail user experience. Websites are social...
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User stories: a strategic design tool
Collaborative design methods play a key role in aligning team members towards a shared and strategic project vision. In this article Penny Hagen and Michelle Gilmore...
From Putting People First
Book: Hanging Out, Messing Around, and Geeking Out: Kids Living and Learning with New Media
Hanging Out, Messing Around, and Geeking Out Kids Living and Learning with New Media (John D. and Catherine T. MacArthur Foundation Series on Digital Media and...
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CNN
Check out Experientia partner Jan-Christoph Zoels’s superb appearance on CNN’s Christiane Amanpour show yesterday… vividly describing how as an opposition member...
From Putting People First
The human factor
NESTA, the UK’s National Endowment for Science, Technology and the Arts, has published a 45-page discussion paper on how transforming healthcare to involve the...
From Putting People First
Designing mobile money services for emerging markets
Nokia user researcher Jan Chipchase has posted an in-depth presentation and paper on designing mobile money services for emerging markets: “Hang around a telecoms...
From Putting People First
The internet is killing storytelling
Narratives are a staple of every culture the world over. Yet, argues Ben Macintyre, writer at large for The Times (UK), they are disappearing in an online blizzard...
From Putting People First
Banking the unbanked Africans
The November 2009 edition of Mobile Money Africa, “Africa’s leading online resource for mobile financial inclusion”, is entitled “Banking the unbanked Africans”...
From Putting People First
Reinventing British manners the Post-It way
Wired UK asked Bill Moggridge and his IDEO team to tackle the urban rage problem that is rendering the UK cityscapes ever more aggressive. “Design thinking defines...
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Social isolation and new technology
The Pew Internet Personal Networks and Community survey finds that Americans are not as isolated as has been previously reported. People
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Strength in science collaboration
Rory Cellan-Jones of BBC News reports on how Google Wave is proving its worth in the scientific community, as one of the new collaboration tools which scientists...
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Answering the call to service design
Phi-Hong D. Ha, an interaction design and strategy consultant, discusses discusses the viability of the new field of service design with Steven Heller of AIGA Voice...
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The new fast ways of keeping in touch are driving us further apart
Email, texting and Facebook let us hide behind our computer screens instead of talking to each other. Elizabeth Day asks in The Observer if we have the tyranny...
From Putting People First
Nokia Life Tools tailored to the needs of Indonesians
Nokia Life Tools was designed to help improve the livelihood and lives of farmers, students and many people in more remote and rural areas in emerging market countries...
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The Fuzzy Boundary: Four products that are also services
Mike Kuniavsky of ThingM was invited to speak at Kimiko Ryokai’s Theory and Practice of Tangible User Interfaces class at UC Berkeley yesterday, where he discussed...
From Putting People First