Blogroll | Communications of the ACM

From Putting People First

Free “Guide to Service Blueprinting” by Adaptive Path/Capital One Design

A Guide to Service Blueprinting Nick Remis and the Adaptive Path Team at Capital One Adaptive Path November 2016, 52 pages As the focus of customer experience becomes... Experientia
From Putting People First | November 15, 2016 at 10:45 AM

From Putting People First

Billions spent on cyber security tech while human error ignored

Billions spent on cyber security tech while human error ignored, writes Misha Glenny in the Financial Times. Armies of zombie computers threaten us all. Despite... Experientia
From Putting People First | November 14, 2016 at 06:06 AM

From Putting People First

The time of user empathy

Forbes Product Member, Alec Pomnichowski, describes the parallels between architecture and product development thinking. He asks product-types to be considerate... Experientia
From Putting People First | November 12, 2016 at 01:30 PM

From Putting People First

The cognitive psychologist’s view of UX design

Psychologist and cognitive scientist Dr. Susan Weinschenk explains how her science informs UX design. Weinschenk takes research and knowledge about the brain, the... Experientia
From Putting People First | November 11, 2016 at 05:51 AM

From Putting People First

[Book] Anthropologies and Futures

Anthropologies and Futures: Researching Emerging and Uncertain Worlds Editor(s): Juan Francisco Salazar, Sarah Pink, Andrew Irving, Johannes Sjöberg Bloomsbury[Book]... Experientia
From Putting People First | November 8, 2016 at 11:32 AM

From Putting People First

[Book] Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight

Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight by Thomas A. Stewart and Patricia O’Connell Harper Business November 2016, 336 pages... Experientia
From Putting People First | November 8, 2016 at 06:39 AM

From Putting People First

Customer delight through service design

The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model, write... Experientia
From Putting People First | November 8, 2016 at 06:28 AM

From Putting People First

New report on service design impact in public sector

In this free report (pdf, 109 pages), the Service Design Network – in collaboration with the Netherlands Enterprise Agency – has identified five different areas... Experientia
From Putting People First | November 1, 2016 at 07:35 AM

From Putting People First

IKEA/Economist Group (EIU) study focuses on the new ‘American Dream’ today

Press release – September 21, 2016 Discovering the New American Dream, an Economist Intelligence Unit (EIU) report sponsored by IKEA US shows that the AmericanIKEA... Experientia
From Putting People First | October 31, 2016 at 05:06 AM

From Putting People First

Upcoming conference on design & sustainable innovation for smart cities

Invitation to the International Conference on Design & Sustainable Innovation for SmartCities Nice (France) 8 December 2016 On the 8th December 2016, the CITYOPT... Experientia
From Putting People First | October 29, 2016 at 06:37 AM

From Putting People First

[Book] From Notes to Narrative

From Notes to Narrative: Writing Ethnographies that Everyone Can Read by Kristen Ghodsee The University of Chicago Press 2016, 160 pages Ethnography centers on[Book]... Experientia
From Putting People First | October 29, 2016 at 06:22 AM

From Putting People First

Mozilla’s Open Innovation Toolkit

Mozilla’s Open Innovation Toolkit is a community sourced set of practices and principles for incorporating human-centered design into your product development process... Experientia
From Putting People First | October 29, 2016 at 05:50 AM

From Putting People First

[Book] Org Design for Design Orgs

Org Design for Design Orgs: Building and Managing In-House Design Teams By Peter Merholz and Kristin Skinner Publisher: O’Reilly Media August 2016, 198 pages Design... Experientia
From Putting People First | October 22, 2016 at 12:34 PM

From Putting People First

Behavioral economics, UX design and insurance

The key to unlocking the insurance industry, writes Richie Hecker in TechCrunch, is understanding behavioral economics. The most successful players in insurance... Experientia
From Putting People First | October 18, 2016 at 11:44 AM

From Putting People First

Interaction Design is dead. What now?

Ralph Ammer argues that interaction design is based on technological thinking and restricted to profitable applications, and proposes a new direction, which heInteraction... Experientia
From Putting People First | October 18, 2016 at 11:31 AM

From Putting People First

Flaws of the Smart City – A design friction kit

Flaws of the Smart City is a critical, workshop-tailored kit to explore the dark faces of the so-called Smart Cities. As any hardware or software piece, the connected... Experientia
From Putting People First | October 18, 2016 at 11:16 AM

From Putting People First

Study says aggressive drivers see autonomous cars as easy prey

Aggressive drivers are looking forward to sharing the road with autonomous cars as they believe they can cut in front of them easily. This is how Peter Campbell... Experientia
From Putting People First | October 16, 2016 at 10:59 AM

From Putting People First

New Masters in Interaction Design in Italy

Gillian Crampton Smith (among others former director of the legendary Interaction Design Institute Ivrea) and Philip Tabor (among others fomer director of the Bartlett... Experientia
From Putting People First | October 15, 2016 at 05:41 AM

From Putting People First

IFTF uncovers seven new worker archetypes of the on-demand economy

Institute for the Future, the Caiifornia-based independent, nonprofit strategic research group, releases a new report aimed at gaining a deeper understanding of... Experientia
From Putting People First | October 2, 2016 at 04:21 AM

From Putting People First

The Adaptive Reuse Toolkit

The Adaptive Reuse Toolkit – How Cities Can Turn their Industrial Legacy  into Infrastructure for Innovation and Growth by Matteo Robiglio Policy Paper, September... Experientia
From Putting People First | September 30, 2016 at 06:28 AM