Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Understanding the sensing city
Consultant Roger Dennis, who identifies himself as “serendipity architect”, has been writing a series of posts on meetings he had related to the sensing city. Together...
From Putting People First
An enchanted Odyssey on your iPad
Article by Francesca Salvadori, Scuolalvento blog Translation from the Italian Technology is probably the last thing that comes to mind when you think about poetry...
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Chris Noessel and Stefan Klocek presentation at D3
In August, Cooper directors Chris Noessel and Stefan Klocek discussed implicit interactions at Device Design Day 2012, organised by Kicker Studio in San Francisco...
From Putting People First
Ritual and the service experience
The interplay between efficiency and quality in a service experience is often what separates a merely transactional interaction from a valuable and pleasurable...
From Putting People First
I have seen the future and it’s worn
Paul Taylor of the Financial Times thinks wearable technology lives up to its promise at last. “For years, engineers have envisaged technology so personal that...
From Putting People First
How to create a cutting edge Smart City visitor experience
A four step guide from the Milan Expo 2015: Step 1 Ask your main sponsors (in this case Cisco, Enel and Telecom Italia) to indicate the relevant “Smart City” technologies...
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Anthropological study by Google on our magic relationship with mobile devices
What is the emotional relationship people truly have with the mobile space and how they make meaning there? To answer this, Google conducted an anthropological...
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Experientia at EPIC 2012
Experientia will be at EPIC Conference, on October 14-17 2012, hosted by the Savannah College of Art and Design [SCAD], Savannah, USA. This year, Experientia president...
From Putting People First
Why we are so rude online
Why are we so nasty to each other online, asks Elizabeth Bernstein in the Wall Street Journal. Whether on Facebook, Twitter, message boards or websites, we say...
From Putting People First
Smart cities in Italy and France
The European House-Ambrosetti, an Italian economic think tank/management consultancy and organisers of the very prestigious annual international economic conference...
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‘Smart City’ planning needs the right balance (WSJ)
In the pantheon of Next Big Thing trends, the concept of “smart cities” is one of the trendiest, writes Ben Rooney in the Wall Street Journal. The idea is that...
From Putting People First
How to design mental models that create a superior user experience
Leanne Byrom, a freelance UX practitioner and UX lead for Phosphor Digital, writes about the importance of mental models in UX design: Designing something right...
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Mass persuasion, one user at a time
Nir Eyal writes how marketers are increasingly personalizing their products and services to meet their customers’ changing needs, and how customization used in...
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Book: Doing Design Ethnography
Doing Design Ethnography By Andrew Crabtree, Mark Rouncefield, Peter Tolmie Springer Publishers – Human-Computer Interaction Series March 2012, 212 pages (Amazon...
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How cultural differences affect mobile use
CNN reports on mobile phone culture and how use differs starkly across cultures. Whereas the article is rather superficial, the “open mic” videos from New York...
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Aaron Marcus publishes (free) ebook about HCI in Sci-Fi
The Past 100 Years of the Future: Sci-Fi and HCI in Movies and Television by Aaron Marcus 2012 – 197 pages On 24 August 2012, AM+A published its first ebook, The...
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Alok Nandi to chair Interaction14 – February 2014 in Amsterdam
The IxDA Board of Directors just announced that Alok Nandi will be Chair of Interaction14, to be held February, 2014 in Amsterdam in conjunction with Utrecht School...
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Designing for Mobile, Part 1: Information Architecture
Mobile devices come with a whole host of new constraints (and opportunities) for our designs. In this – the first part of her series on mobile design – Elaine McVicar...
From Putting People First
The magic of good service
THE customer is king. So some firms have started appointing chief customer officers (CCOs) to serve the king more attentively. These new additions to the (already...
From Putting People First