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Make your users do the work
From Putting People First

Make your users do the work

“Make your users do the work< ” is the not very people-centred title of a guest piece by Nir Eyal on Techcrunch. He argues that putting users to work is critical...

Awesome experiences make us nicer
From Putting People First

Awesome experiences make us nicer

New research by published in the journal Psychological Science shows that awe-inspiring moments can literally make time seem to stand still, or at least slow down...

Making sense of the cross channel experience
From Putting People First

Making sense of the cross channel experience

In this short essay, Jon Fisher of UK consultancy Nomensa presents some introductory thoughts about Nomensa’s framework for ”sense making in cross channel design...

mHealth: the next frontier or too much hype?
From Putting People First

mHealth: the next frontier or too much hype?

mHealth: The Next Frontier For Mobile Service Growth By Scott Wilson and Phil Asmundson of Deloitte Advances in wireless remote patient monitoring (RPM) are expected...

Debate on the UXPA name change
From Putting People First

Debate on the UXPA name change

At the beginning of June, the Usability Professionals Association (UPA) announced that from now on it would be known as the User Experience Professionals Association...

Our Frugal Future: Lessons from India’s innovation system
From Putting People First

Our Frugal Future: Lessons from India’s innovation system

Drawing on the latest data and over 130 interviews with Indian policymakers, entrepreneurs and academics, this report by NESTA, the UK innovation agency, explores...

Co-design in innovation
From Putting People First

Co-design in innovation

In a short post on the Huffington Post blog, author Soren Petersen describes how co-design – when firms and non-design users jointly design business and product...

Book: This is Service Design Thinking
From Putting People First

Book: This is Service Design Thinking

This is Service Design Thinking: Basics – Tools – Cases Edited by Marc Stickdorn and Jakob Schneider BIS Publishers, 2011 376 pages (Amazon link) This is Service...

Ethical decision-making apps damage our ability to make moral choices
From Putting People First

Ethical decision-making apps damage our ability to make moral choices

A recent crush of smartphone and tablet apps claim to make hard decisions easier, and the range of ethical dilemmas they can weigh in on will only increase. At...

The Machine and The Ghost
From Putting People First

The Machine and The Ghost

Moralizing Technology: Understanding and Designing the Morality of Things Peter-Paul Verbeek University of Chicago Press, 2011 183 pages (Amazon link) Christine...

The psychology of content design
From Putting People First

The psychology of content design

In a long article Jonathan Cutrell talks about a strategy for creating content that revolves around its portability to multiple scenarios, devices, and access frames...

How Google is becoming an extension of your mind
From Putting People First

How Google is becoming an extension of your mind

Stephen Shankland thinks that Google is becoming an extension of your mind, an omnipresent digital assistant that figures out what you need and supplies it before...

That
From Putting People First

That

Peter Maass and Megha Rajagopalan argue in the New York Times Sunday Review that the device in your purse or jeans that you think is a cellphone, is in fact a tracking...

Field notes from global tech ethnographer Tricia Wang
From Putting People First

Field notes from global tech ethnographer Tricia Wang

A sociologist, ethnographer, and corporate consultant who studies global technology use among migrants, low-income people, youth, and others on society

Design alone can
From Putting People First

Design alone can

Making products attractive and user-friendly is a smart idea, but it is no substitute for R&D and investment, argues James Woudhuysen, a professor of forecasting...

In a Fisher-Price lab, apps become child
From Putting People First

In a Fisher-Price lab, apps become child

At a Fisher-Price lab, researchers watch children at play to come up with ideas for new products, including toys that incorporate apps on iPads and iPhones. At...

Perspectives in experience design
From Putting People First

Perspectives in experience design

Milan Guenther, founding partner of enterprise design associates, explores the word “user” in “user experience”, and compares it to customer experience, employee...

Digital devices as embodied experiences in remote Indian village
From Putting People First

Digital devices as embodied experiences in remote Indian village

In arguing that digital technologies enable embodied experiences that reshape the very ways in which we conceptualize our everyday life, Nishant Shah, founder and...

Designing for context: the multiscreen ecosystem
From Putting People First

Designing for context: the multiscreen ecosystem

In a long article, designer Avi Itzkovitch explains how, when connecting applications across smart devices, UX designers can create product ecosystems that dynamically...

Big e-reader is watching you
From Putting People First

Big e-reader is watching you

Would George Orwell have been amused or disturbed by the development that Big Brother now knows exactly how long it takes readers to finish his novel, which parts...
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