Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Book: Why We Fail
Why We Fail: Learning from Experience Design Failures By Victor Lombardi 248 pages Rosenfeld Media Why did Twitter succeed while Pownce plotzed? Why has “to Plaxo”...
From Putting People First
The business case for service design
Service designer Bill Hollins shares his thoughts on why service design makes business sense and argues that more businesses should invest in employing a service...
From Putting People First
User experience is not just design, it’s the key to innovation and growth
Brian Solis met up with Jesse James Garrett (author of The Elements of User Experience and Co-Founder of Adaptive Path) to talk about the state of user experience...
From Putting People First
User experience is more than design – it’s strategy
t’s time that we expand the role of User Experience beyond execution, beyond output, and yes, even beyond design, writes Christopher Grant Ward, Director of Product...
From Putting People First
Putting the customer at the centre of your retail business
Oracle recently conducted some research into the shopping needs and expectations of shoppers in Brazil, China, Germany, Japan, Russia, the UK and the US – in an...
From Putting People First
Making the most of ethnographic research
Applying ethnographic methods to digital experiences can yield myriad benefits that go beyond simply validating that something works or identifying opportunities...
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Smart cities workshop with the Design Center Busan
A few days ago Experientia’s latest collaboration with Korea’s Design Center Busan wrapped up, as 21 South Korean students completed a summer study program in Turin...
From Putting People First
EthnographyMatters on ethnography and education
This month’s edition of EthnographyMatters is dedicated to education. Says editor Morgan G. Ames, “ethnography is unique in being able to dig below the surface...
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Usman Haque: ‘Messiness will inevitably arise in spite of smart cities’
No matter what attempts are made to impose order and predictability on cities of the near future, a messiness will inevitably arise, argues Usman Haque. “Grub City...
From Putting People First
Are you thinking what I’m thinking?
Rob Egerton and Jeanette Kaye of HRW write on why research needs to go beyond the individual’s perspective to get closer to the reality of behaviour. “Two important...
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Evgeny Morozov, solutionism and the politics of usability
Luke Fernandez, Manager of Program and Technology Development at Weber State University, has published a review of Evgeny Morozov’s To Save Everything Click Here...
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Don Norman on the paradox of wearable technologies
Can wearable devices augment our activities without distracting us from the real world, asks Don Norman in an article just published in the MIT Technology Review...
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Ph.D thesis: Design with Intent
Brunel University London has posted the Ph.D dissertation of Daniel Lockton, entitled “Design with Intent – A design pattern toolkit for environmental & social...
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User-centred design on Gov.uk
The Design Manual of Gov.uk, the UK Government services and information portal, has a section on user-centred design, whereas the service manual home page describes...
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SAP reaching out through user experience and design thinking
Recent SAP application forays include everything from a My Runway fashion shopping application to wellness applications that involve wearable sensors to Big Data...
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The implications of Agile for UX
Anthropologist Natalie Hanson has written a series of blog posts regarding Agile methods and the implications for user experience work. Recognizing Agile List of...
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Interaction design: what we know and what we need to know
Recently Steve Whittaker, professor of human-computer interaction at the University of California at Santa Cruz, sat on a national committee to evaluate HCI research...
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Human-centered design for new models of wellness and innovation
A year ago, in July 2012, Business Innovation Factory (BIF) began a partnership with Children’s Medical Center in Dallas to find “new models of care”, and better...
From Putting People First
Three categories of wearables will become prevalent, says Intel chief
Three different categories of device – for the ears, eyes and wrists, and each with its own set of uses – will soon become prevalent, predicts new Intel chief executive...
From Putting People First