Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Can interaction design civilize the experience economy?
The emerging experience economy offers a possibility—yet only a possibility—for rethinking and designing new frameworks for social interaction and new forms of...
From Putting People First
Why behavior change apps fail to change behavior
“Too many well-intentioned products fail because they feel like ‘haftas,’ things people are obligated to do, as opposed to things they ‘wanna’ do,” writes Nir Eyal...
From Putting People First
Microsoft’s CityNext initiative ‘puts people first’ (uh oh)
So who else is putting people first? Microsoft‘s new smart cities initiative! “Cities play a vital role in our lives – both now and in the future. Microsoft’s CityNext...
From Putting People First
How is ‘experience’ valued in the sharing economy?
How do you buy or sell something so abstract as an “experience”? And what is it worth? That’s not an idle question for companies in the sharing economy. The experience...
From Putting People First
Saskia Sassen and Scott McCloud keynote speakers at Interaction14
Interaction 14 just announced its first keynote speakers: Saskia Sassen is someone to look forward to. A sociology professor at Columbia University, she is known...
From Putting People First
Herman Miller’s Living Office
“The most important thing in the room is not the furniture — it’s the people.” Almost 50 years after the Action Office, Herman Miller embarks on the next big rethinking...
From Putting People First
Cities are being redrawn according to Google’s world view
In the second of two columns exploring the impact of digital culture on design, Sam Jacob looks at how Google Maps is reshaping cities while Apple, Facebook and...
From Putting People First
Prism is the dark side of design thinking
In this first of two columns about the impact of digital culture on design, Sam Jacob asks what America’s Prism surveillance program tells us about design thinking...
From Putting People First
Seoul, the Sharing City
On 20 September 2012, the Seoul Metropolitan Government disclosed its plan for promoting the “Sharing City, Seoul” project, which includes 20 sharing programs and...
From Putting People First
Book: Legible Practices by Helsinki Design Lab
The social innovation book Legible Practices aims at codifying the practises of stewardship, as exhibited by innovators who are consciously rethinking institutions...
From Putting People First
UX and The Museum: Converging perspectives on experience design
Museums visitors are no longer as satisfied with rows of objects on display. They want the objects to tell a story. They want to understand the main message of...
From Putting People First
Intel on wearable tech: we need to focus on how we use it
Intel and its team of futurologists and anthropologists have a vision of a world where the technology is not an adjunct (as the mobile phone or the tablet is now)...
From Putting People First
Notes on “Ambient Commons”, by Malcolm McCullough
Malcolm McCullough is one the key thinkers and writers about the intersection of the network, digital media, and the urban and architectural. Dan Hill (who will...
From Putting People First
Urban sustainability: what will a smart city look like in the future?
By 2050 there will be five billion urbanites but, with pressure on resources and climate disruption, how will cities cope? New technology and conceptual design...
From Putting People First
Four ways cities should be adapting to change
The report “State of the City: 5 Trends Impacting US Cities,” issued by Living Cities, not only provides guidance about what issues are trending but also how cities...
From Putting People First
Designing for services beyond the screen
The producer-consumer model is so ingrained in our society that we tend to treat everything like a product—a one-and-done offering that can be pushed to the market...
From Putting People First
Design in Service: Crafting the Citizen Experience
Many agree that a combination of factors – a demand for better user experience, the rise of ubiquitous technologies and more readily accessible datasets – present...
From Putting People First
The culture of borrowing and debt: an ethnographic approach
What are people’s philosophy and attitudes toward loans and debt? And how financial marketers can respond to their basic emotional needs in the lending process?...
From Putting People First
Understanding human behaviour: taking a more complex approach
Large-scale surveys are useful but if we are serious about changing behaviours, we must use every tool to understand human complexity, writes Steven Johnson in...
From Putting People First