Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Service design toolkit
The toolkit for service design is an introduction to the methodology of service design. With a simple step-by-step plan it offers you a practical do-it-yourself...
From Putting People First
E-Government for the post-2015 era: the usage perspective
E-Government for the post-2015 era: the usage perspective is the title of the 7th chapter of the recent report “United Nations E-Government Survey 2014 – E-Government...
From Putting People First
Facebook uses ethnography to deliver more relevant ads
“As researchers focusing on Facebook’s advertising, we led research trips with a cross-functional team of product managers, marketers, and engineers to Indonesia...
From Putting People First
Consumer Insights: The Music Experience in 2014
Today, music is as emotionally relevant as ever – and consumers have a myriad of ways to experience it, from streaming and downloading to live concerts and more...
From Putting People First
How to conduct design research for home healthcare devices
As healthcare shifts from the hospital to the home, design research must also morph to keep up, writes Shana Leonard. Who is the typical user of your medical product...
From Putting People First
How Wells Fargo learned to innovate around the customer
Wells Fargo, the world’s most valuable bank, learned to innovate around the customer. In 1999, Steve Ellis, who runs the bank’s wholesale services group, went to...
From Putting People First
Leveraging ethnography to improve food safety
Carolyn Rose explains how ethnography can be used to improve food safety: If done correctly, ethnography leads to a holistic and unbiased understanding of current...
From Putting People First
The Internet of Words
In his review of the recent books by Alice E. Marwick and danah boyd, Ted Striphas focuses on how they guide us in understanding how the internet is affecting our...
From Putting People First
White House launches UX-focused Digital Service team
Yesterday, the White House formally launched the U.S. Digital Service. “The Digital Service will be a small team made up of our country’s brightest digital talent...
From Putting People First
UX without user research is not UX
UX teams are responsible for creating desirable experiences for users. Yet many organizations fail to include users in the development process. Without customer...
From Putting People First
Dropbox’s Head of Design on the dawn of personalized products
Soleio Cuervo, design lead at Dropbox, spends his time thinking of new ways for products to understand our needs and wants in real time. After years of firsthand...
From Putting People First
Can technology really change your habits?
Downloading an app won’t get you to change your habits. Vivian Giang writes on the science of what will. “There are three kinds of behavioral changes, according...
From Putting People First
No time to think
Nowadays, people can keep negative thoughts at bay with a frenzy of activity. Kate Murphy writes on the consequences in the Sunday Review section of the New York...
From Putting People First
The psychological and cultural fallout from the end of privacy
Alex Preston explores the personal, psychological and cultural impact of the end of privacy in today’s Observer: Here lies our greatest risk, one insufficiently...
From Putting People First
The importance of user-focused research in medical device design
“The human factors activities that deliver safety and effectiveness [in medical devices] do not necessarily deliver a good user experience or, ultimately, a good...
From Putting People First
On the importance of forgetting
The ongoing debate about Europe’s so-called ‘right to be forgotten‘ ruling on search engines has shone a light onto a key pressure point between technology and...
From Putting People First
Applying insights from behavioral economics to policy design
Applying insights from behavioral economics to policy design Brigitte C. Madrian NBER Working paper July 2014 The premise of this article is that an understanding...
From Putting People First
Qualitative self-tracking and the Qualified Self
Mark Carrigan, sociologist, academic technologist and research assistant at the Centre for Social Ontology, is intellectually drawn to the Quantified Self because...
From Putting People First
Social wearables, as seen by the NYT R&D Group
Noah Feehan of the New York Times Research & Development group explores the concept of social wearables: objects that explicitly leverage their visibility or invisibility...
From Putting People First