Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
Why VC firms are snapping up designers
Irene Au, former head of Google’s User Interaction Team, is the latest designer to make her way to a venture capital firm. Here’s why VCs are so hot for designers...
From Putting People First
There’s a backlash against nudging – but it was never meant to solve every problem
Sceptics fail to grasp that this is a strategy that improves lives while treating citizens with dignity – unlike coercion, argues Cass Sunstein. It is true that...
From Putting People First
What if doctors could prescribe behavior change?
Doctors have known for decades that, in order to prevent disease or its complications, they were going to have to get into people’s living rooms and convince them...
From Putting People First
My digital shadow
The surveillance program PRISM by the US secret service NSA has reminded us that all of our activities online may be monitored without giving us the chance to understand...
From Putting People First
The Qualified Self and Affective Sensing
The people at frog design have been exploring sensing technologies and their impact on the human experience. Two interesting articles are the result: The Qualified...
From Putting People First
Smart cities need smart citizens
The idea of the SMARTiP project is to take the experience developed by a wide range of existing user-driven, open innovation initiatives in Europe, particularly...
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Johan Blomkvist’s doctoral thesis on prototyping in service design
Representing Future Situations of Service Prototyping in Service Design by Johan Blomkvist Linköping Studies in Arts and Science Doctoral Dissertation Human-Centred...
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User experience is the new differentiator. How will that affect the internet?
The world of business is changing, as are the locations of the people who are driving that business. How companies reach new users and how they treat them once...
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Ethnography, magpies, shiny things, and parallel worlds
Three posts by Simon Roberts (?) explore the rise, fall and possible futures of ethnography in commercial settings. Ethnography, magpies and shiny things The first...
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How Facebook uses UX research to personalize the way we see each other
Facebook recently made profiles more “contextual” on their iOS app, writes John Paul Titlow in Fast Company. That means that like Google searches or other personalized...
From Putting People First
Maybe the Voice of the Customer isn’t
Criticizing Voice of the Customer (VOC) programs is like speaking out against motherhood and apple pie, writes marketing consultant Ron Shevlin. Yet, he says, there...
From Putting People First
Ethnography in action at Wells Fargo
Only a few years ago, the corporate view of retirement planning at San Francisco-based Wells Fargo Bank tended to focus on dollars and cents — how much an individual...
From Putting People First
Tell me a story: augmented reality technology in museums
Museums around the world today face the challenge of increasing and maintaining visitor numbers, especially with younger audiences. A fall in visitors is seen by...
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[Book] A Web for Everyone: Designing Accessible User Experiences
A Web for Everyone: Designing Accessible User Experiences by Sarah Horton & Whitney Quesenbery Rosenfeld Media, 2013 288 pages In their new book, A Web for Everyone...
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Behavioral approaches to product innovation at the Base of the Pyramid
Alexandra Fiorillo, Principal of GRID Impact, writes that if we want to achieve full financial inclusion, we cannot simply offer more financial products and services...
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IBM invests $100M in interactive experience labs globally
IBM this week announced plans to commit more than $100 million to globally expand its consulting services capability to help clients with experience design and...
From Putting People First
Crowdfunding for design: ITC-ILO campaign for training and facilitation card set
Are you a trainer? Do you facilitate meetings? The International Training Centre of the International Labour Organization (ITC-ILO, a specialised, not-for-profit...
From Putting People First
What is it that you do exactly?
When you work in user experience or one of its many subsets, you tend to hear questions about what you do a lot. UX professionals often get this inquiry from parents...
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People first, technology second. It’s time for businesses to get personal
Todd McKinnon, CEO of Okta, explains in Re/Code how also in a business context a people-centric focus is increasingly essential. “In order to unlock the opportunity...
From Putting People First