Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
BancoSmart video – Experientia’s ATM interface for UniCredit Bank
Experientia’s innovative ATM interface for UniCredit Bank has started to roll out across ATMs in Italy, and UniCredit has created a video to showcase some of the...
From Putting People First
[Book] Public and Collaborative
Public and Collaborative Exploring the intersection of design, social innovation and public policy Ezio Manzini and Eduardo Staszowski (Editors) New York, September...
From Putting People First
Bruce Sterling on the value of design fiction (and some example videos)
Bruce Sterling’s Wired UK article on the value of design fiction is very much worth a read, as it defines the field so well: “A formal definition exists: “Design...
From Putting People First
An ethnographic study of UK policy making
Professor Alex Stevens of the University of Kent, did quite an unusual ethnographic study – focused on understanding how UK civil servants use evidence in policy...
From Putting People First
The future of the workplace: through an ethnographer’s eyes
What will the workplace of the future look like? Will it even exist as a physical space? Ever since networked computers first became widespread the idea of the...
From Putting People First
The changing nature of service and experience design
The ubiquitous nature of smart products and smart systems underscores the fact that the definitions of “service design” and “experience design” are becoming moving...
From Putting People First
The intersection of UX, CX & corporate strategy: The holy grail for 21st century business?
Chris Allen (CUA – HFI US Sales Director Eastern Region; Global Accounts Director) went to the UX STRAT Conference in Atlanta and came back with one big question...
From Putting People First
Teens in the digital age
Two talks on teens in the digital age: The App Generation: identity, intimacy and imagination in the digital era (video – 21:18) Talk at The RSA, London, UK – October...
From Putting People First
Talks and presentations from UX Australia
UX Australia 2013, a 4-day user experience design conference that took place in Melbourne at the end of August, has posted a lot of presentation slides and audio...
From Putting People First
[Book] Reputation Economics
Reputation Economics: Why Who You Know Is Worth More Than What You Have by Joshua Klein Palgrave Macmillan Publisher November 2013, 256 pages [Amazon link] Abstract...
From Putting People First
UX and the civilizing process
Kevin Simler is clearly a highly informed and engaging writer. In this essay, he argues that “UX is etiquette for computers“. “A focus on appearance is just one...
From Putting People First
Behavioral change strategy cards
Artefact Group, the Seattle based design company, has posted the first installment of its Behavior Change toolkit. “We’ve curated this selection of cards to give...
From Putting People First
Bringing sharing to Korea
Richard Heinberg, author of The End of Growth, gave the keynote address at the ‘Seoul Youth Hub Conference 2013, Reshaping the Way We Live’, held in Seoul, Korea...
From Putting People First
What human experiences are we missing by adopting new technologies?
The more our data is used to determine our needs and desires, the less chance there is for serendipity, writes Bronwen Clune. Are we willing to make this concession...
From Putting People First
[Book] Mapping Design Research
Mapping Design Research Edited by Simon Grand and Wolfgang Jonas Birkhauser 2012, 256 pages [Amazon link] [Sample chapter] An authoritative and scientifically based...
From Putting People First
Two new reports by ARUP
Designing with Data The Royal Institute of British Architects (RIBA) and ARUP have released Designing with Data: Shaping Our Future Cities, a new report that explores...
From Putting People First
[Book] Connect: Design for an Empathic Society
Connect: Design for an Empathic Society by Sabine Wildevuur, Dick van Dijk, Thomas Hammer-Jakobson, Mie Bjerre, Anne Äyväri, and Jesper Lund BIS Publishers, 2014...
From Putting People First
Ergonomics in the digital age
In this age of ubiquitous computing, what exactly are we doing to our bodies, asks Avinash Rajagopal in a highly recommended piece in Metropolis Magazine: “Today...
From Putting People First
All technology is assistive technology
All technology is assistive technology, argues Sara Hendren in a long and very insightful article. “Honestly – what technology are you using that’s not assistive...
From Putting People First