Communications of the ACM
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How the “Frontier” Became the Slogan of Uncontrolled AI
Artificial intelligence (AI) has been billed as the next frontier of humanity: the newly available expanse whose exploration …
From Putting People First
The UK’s Behavioural Design Lab
The UK’s Behavioural Design Lab is a new collaboration between Warwick Business School and the Design Council, uniting behavioural science with design-thinking....
From Putting People First
Empowering women with Mobile Money. Enough research to support further investments.
Hannes Van Rensburg, founder and CEO of Fundamo, a VISA company based in South Africa, writes that there is enough research on empowering women with Mobile Money...
From Putting People First
User modes as the raw ingredients of digital experience
The best way to design successful digital products is by understanding how users’ behaviour changes according to their mode, according to MEX. Modes can be defined...
From Putting People First
Does big data have us ‘fooled by randomness’?
Being surrounded by data makes it easy to see the noise rather than the signal, and the trees rather than the forest, writes Andre Mouton in USA Today. “Nassim...
From Putting People First
IBM on user experience design
IBM believes that all users have the right to an enjoyable experience when using a computer. They have therefore decided to share the knowledge they have acquired...
From Putting People First
eBook: Rethinking UX
Rethinking UX Formats: PDF, EPUB, Kindle (DRM-free) Pages: 62 Language: English Released: August 2013 Publisher: Smashing Magazine GmbH Abstract In “Rethinking...
From Putting People First
Exploring customer centricity in financial inclusion
CGAP (a World Bank affiliated but independent policy and research center dedicated to advancing financial access for the world’s poor) has partnered with Janalakshmi...
From Putting People First
Social scientists find story in data to attract more customers
Social scientists say that tech companies are showing an increased interest in their skills, especially with the rising importance of social networking and big...
From Putting People First
What’s lost when everything is recorded
Who wouldn’t delight in hearing Lincoln at Gettysburg in the same way we can go back and witness President Obama on the campaign trail? But with so much data capture...
From Putting People First
Lessons from monks about designing the technologies of the future
Our technologies are designed to maximize shareholder profit, and if that means distracting, confusing or aggregating the end-user, then so be it. But another path...
From Putting People First
A manifesto to connect experience design with content thinking
Under the title “Content re-framing: A digital disruption survival kit“, Bas Evers and Peter Bogaards have launched a manifesto to connect experience design with...
From Putting People First
By Us, For Us: The power of co-design and co-delivery
At the core of a People Powered Health approach is collective ownership of health and wellbeing. Professionals need to start from the position of not necessarily...
From Putting People First
Book: Lean UX
Lean UX: Applying Lean Principles to Improve User Experience by Jeff Gothelf (Author) and Josh Seiden (Editor) O’Reilly Media February 2013 (Amazon link) “The Lean...
From Putting People First
Why a new Golden Age for UI design is around the corner
Cliff Kuang writes in Wired how designers are working on their most ambitious challenge yet: weaving the digital world into our everyday lives so seamlessly that...
From Putting People First
Adaptive Path’s Guide to experience mapping
Customers are increasingly choosing products and services based on the quality of the experiences they have with them. These experiences often break down when they...
From Putting People First
An object of journalism: the hyperlink
Juliette de Maeyer kicks off this month’s edition of EthnographyMatters which focuses on Ethnographies of Objects, with a response to two questions posed to her...
From Putting People First
To get users to make smarter choices now, show them their future
Design can be used to introduce users to the future now, so they can act in ways that will benefit them in the future, writes Nikki Pfarr, researcher and strategist...
From Putting People First
Book: Why We Fail
Why We Fail: Learning from Experience Design Failures By Victor Lombardi 248 pages Rosenfeld Media Why did Twitter succeed while Pownce plotzed? Why has “to Plaxo”...
From Putting People First
The business case for service design
Service designer Bill Hollins shares his thoughts on why service design makes business sense and argues that more businesses should invest in employing a service...
From Putting People First