The Research archive provides access to all Research articles published in past issues of Communications of the ACM.
As Internet-based videos become mainstream, user expectation for high quality is constantly increasing. In this context, it is crucial for content providers to understand how video quality affects user engagement and how to best…
With video delivery, it appears that once again "the Internet changes everything." In this changed environment, what measures of quality are most relevant, and how are they obtained from consumers no longer tethered to a single…