The blog archive provides access to past blog postings from Communications of the ACM and other sources by date.
Experience Design: A Framework for Integrating Brand, Experience, and Value Patrick Newbery, Kevin Farnham 240 pages October 2013 Wiley [Amazon link] Description Businesses thrive when they can engage customers. And, while many…
January First always seems to be a good time to start thinking about the future. I don’t generally make New Year’s Resolutions but this seems like the time when a lot of people at least enumerate some goals. I’ve been thinking…